Associate

M S International, Inc.; La Vergne (TN); On-site; USD 57,000 - 65,000; Full time

Benefits offered by this job

Annual bonuses or commissions

Paid Time Off

Medical, Dental, and Vision Insurance

Company-paid Short Term and Long Term 

Company-paid Life Insurance

Tuition Reimbursement

401(k) with company matching

Free tutoring for children/dependents

Job summary

M,S International, Inc. in La Vergne, TN is seeking a Customer Service Accounting Representative to handle payments, collections and allocations. The role is full-time with daytime hours Monday to Friday and offers bonuses and room for growth.

The CSAR will manage customer transactions, billing, collections and reporting while maintaining strong customer relationships and collaborating with Sales to keep accounts up to date.

Qualifications

• Excellent oral and written English language communication skills
• Two (2) plus years’ experience in Accounts Receivable
• Provide high level of customer service
• Good organizational skills
• Proven ability to handle multiple tasks at once
• Excellent accuracy and able to meet deadlines
• Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment
• Strong Computer skills in MS Outlook, Word and Excel

Responsibilities

• Effective and efficient handling of customer transactions.
• Responsible for billing, collection and reporting activities according to the specific deadlines.
• Accurately record and maintain customer contact information and details.
• Build and maintain company customer relationships.
• Answer inbound calls and make outbound calls.
• Consistent following up on promises and commitments in a timely manner with customers.
• Investigate customer queries as necessary and find solutions of necessary.
• Appropriately identify and elevate customer issues.
• Complete sales transactions and processing of payments.
• Partner with Sales Representative to keep account transactions up to date.
• Practice Customer focus, collaboration, and communication with team
• Retain up to date knowledge of company products and procedures
• Perform additional duties as required and or requested.

Skills

English language proficiency

Customer service

Organizational skills

Multitasking

MS Outlook

MS Word

MS Excel

Tools

MS Outlook

MS Word

MS Excel

Job description

Associate

Accounting Jobs | Location: La Vergne, TN

Associate

Accounting Jobs

Associate

Accounting Jobs Location: La Vergne, TN

Summary: The Customer Service Accounting Representative (CSAR) is responsible for working with customers face to face, via phone or email and handle collections and allocations of payments.

Work Hours: Monday to Friday from 08:00 AM to 05:00 PM

Seniority Level: Associate

Employment Type: Full-time

Compensation: This hourly, non-exempt position pays from $23 to $26 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $57,200 and $64,600 annually, or more, depending on experience, overtime hours, and bonuses.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Effective and efficient handling of customer transactions.
• Responsible for billing, collection and reporting activities according to the specific deadlines.
• Accurately record and maintain customer contact information and details.
• Build and maintain company customer relationships.
• Answer inbound calls and make outbound calls.
• Consistent following up on promises and commitments in a timely manner with customers.
• Investigate customer queries as necessary and find solutions of necessary.
• Appropriately identify and elevate customer issues.
• Complete sales transactions and processing of payments.
• Partner with Sales Representative to keep account transactions up to date.
• Practice Customer focus, collaboration, and communication with team
• Retain up to date knowledge of company products and procedures
• Perform additional duties as required and or requested.

Additionally the candidate must meet the following Education and/or Experience requirements:

• Excellent oral and written English language communication skills
• Two (2) plus years’ experience in Accounts Receivable
• Provide high level of customer service
• Good organizational skills
• Proven ability to handle multiple tasks at once.
• Excellent accuracy and able to meet deadlines.
• Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.
• Strong Computer skills in MS Outlook, Word and Excel

This role has the following physical demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
• The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision.

Benefits: MSI offers a comprehensive benefits package designed to support and reward our employees. Depending on the role, this may include:

• Referral, holiday, and annual bonuses or commission opportunities
• Eligibility for an annual merit-based increase
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability;
• Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.

Over the years, MSI has been the recipient of many prestigious awards including:

• Top 5 fastest growing companies - OC Business Journal
• Supplier Diversity Award - Home Depot
• #1 Flooring Distributor multiple years in a row - Floor Covering Weekly
• Top Workplaces Award winner multiple times - Top Workplaces
• MSI Founder named the Entrepreneur of the Year - Ernst and Young

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.

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