Associate

MSI; La Vergne (TN); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Bonuses

Paid Time Off

Medical, Dental, and Vision Insurance

401(k) with company match

Tuition Reimbursement

Life Insurance

Job summary

MSI is seeking a Customer Service Accounting Representative in La Vergne, Tennessee. The role supports customers face to face, by phone or email, and handles billing, collections and payment allocations in a full-time, hourly position with overtime eligibility.

Ideal candidates have 2+ years in Accounts Receivable, excellent English communication, strong accuracy, organization, and proficient MS Outlook, Word and Excel; bilingual Spanish is preferred.

Qualifications

• Two (2) plus years' experience in Accounts Receivable
• Excellent oral and written English language communication skills
• Provide high level of customer service
• Good organizational skills
• Proven ability to handle multiple tasks at once
• Excellent accuracy and able to meet deadlines
• Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment
• Strong Computer skills in MS Outlook, Word and Excel
• Bilingual (Spanish) preferred

Responsibilities

• Effective and efficient handling of customer transactions.
• Billing, collection and reporting activities according to the specific deadlines.
• Accurately record and maintain customer contact information and details.
• Build and maintain company customer relationships.
• Answer inbound calls and make outbound calls.
• Follow up on promises and commitments in a timely manner with customers.
• Follow established procedures for processing receipts, cash, etc.
• Investigate customer queries as necessary and find solutions of necessary.
• Identify and elevate customer issues as needed.
• Complete sales transactions and processing of payments.
• Partner with Sales Representative to keep account transactions up to date.
• Practice Customer focus, collaboration, and communication with team
• Retain up to date knowledge of company products and procedures
• Perform additional duties as required and or requested.

Skills

Customer service

English communication

Multitasking

Attention to detail

MS Outlook

MS Word

MS Excel

Bilingual Spanish

Tools

MS Outlook

MS Word

MS Excel

Job description

Summary:

The Customer Service Accounting Representative (CSAR) is responsible for working with customers face to face, via phone or email and handle collections and allocations of payments.

Work Hours:

Monday to Friday from 08:00 AM to 05:00 PM

Seniority Level:

Associate

Employment Type:

Full-time

Compensation:

This hourly, non-exempt position pays from $23 to $26 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $57,200 and $64,600 annually, or more, depending on experience, overtime hours, and bonuses.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Effective and efficient handling of customer transactions.
• Responsible for billing, collection and reporting activities according to the specific deadlines.
• Accurately record and maintain customer contact information and details.
• Build and maintain company customer relationships.
• Answer inbound calls and make outbound calls.
• Consistent following up on promises and commitments in a timely manner with customers.
• Follow established procedures for processing receipts, cash, etc.
• Investigate customer queries as necessary and find solutions of necessary.
• Appropriately identify and elevate customer issues.
• Complete sales transactions and processing of payments.
• Partner with Sales Representative to keep account transactions up to date.
• Practice Customer focus, collaboration, and communication with team
• Retain up to date knowledge of company products and procedures
• Perform additional duties as required and or requested.

Additionally the candidate must meet the following Education and/or Experience requirements:

• Excellent oral and written English language communication skills
• Two (2) plus years' experience in Accounts Receivable
• Provide high level of customer service
• Good organizational skills
• Proven ability to handle multiple tasks at once.
• Excellent accuracy and able to meet deadlines.
• Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.
• Strong Computer skills in MS Outlook, Word and Excel
• Bilingual (Spanish) preferred

This Role Has The Following Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
• The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision.

Benefits:

MSI offers a comprehensive benefits package that includes:

• Referral, Holiday, and Annual Bonuses
• Annual pay increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability
• Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests

About MSI:

Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.

Over the years, MSI has been the recipient of many prestigious awards including:

• Top 5 fastest growing companies - OC Business Journal
• Supplier Diversity Award - Home Depot
• #1 Flooring Distributor multiple years in a row - Floor Covering Weekly
• Top Workplaces Award winner multiple times - Top Workplaces
• MSI Founder named the Entrepreneur of the Year - Ernst and Young

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.