Assoc Ops Support Analyst

Citigroup; New York (NY); On-site; USD 61,000 - 86,000; Full time

Job summary

Citigroup in New York is seeking an Operations Support professional to join the dual control team responsible for intake and outbound processes, including client requests, escheatment, destruction and auction.

You will run vault inventory reports to identify boxes with old drill dates for potential auction, manage the auction process from catalog to sale, and support training, audits, and management reporting while upholding regulatory and internal controls.

Qualifications

• 0-2 years of relevant experience preferred
• Knowledge of Basic Banking and Services
• Proficient in Microsoft Office
• Proven problem-solving and negotiation skills
• Consistently demonstrates clear and concise written and verbal communication

Responsibilities

• Part of a dual control team which performs, Intake and Outbound Processes such as Client Requests, Escheatment, Destruction and Auction.
• Run and analyze reports such as vault inventory reports to identify boxes in NY with drill dates ten years or prior for potential auction of contents.
• Manage Auction Process to Identify, Catalog, and Reconcile sale of Customer Property while adhering to State mandated regulations.
• Research and interpret standard information and identify inconsistencies in data or results
• Assist in training team members on drill processes as well as provide testing assistance for production validation
• Prepare basic presentations for management and audit
• Support trouble ticket resolution
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Problem-solving

Negotiation

Written and verbal communication

0-2 years experience

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Family Group

Operations - Core

Job Family

Operations Support

Time Type

Full time

Primary Location

New York New York United States

Primary Location Full Time Salary Range

$61,280.00 - $85,520.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Responsibilities

• Part of a dual control team which performs, Intake and Outbound Processes such as Client Requests, Escheatment, Destruction and Auction.


• Run and analyze reports such as vault inventory reports to identify boxes in NY with drill dates ten years or prior for potential auction of contents.


• Manage Auction Process to Identify, Catalog, and Reconcile sale of Customer Property while adhering to State mandated regulations.


• Research and interpret standard information and identify inconsistencies in data or results


• Assist in training team members on drill processes as well as provide testing assistance for production validation


• Prepare basic presentations for management and audit


• Support trouble ticket resolution


• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 0-2 years of relevant experience preferred


• Knowledge of Basic Banking and Services


• Proficient in Microsoft Office


• Proven problem-solving and negotiation skills


• Consistently demonstrates clear and concise written and verbal communication

Education

Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Work closely within Safebox Vault Operations team to keep process in compliance with state reporting deadlines.

Participate in branch closing/relocation project calls presenting progress, creating reports, conducting training, fielding questions, and working with Legal to provide responses.

Issues concerning the Safebox Accounting and Radio Frequency Identification systems, and safe deposit administration must be escalated immediately to management.

Maintain professionalism and tact when interacting with internal and external customers. Always willing to go above and beyond to support our branches and act with urgency when providing client support.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or auton