Assoc Dir, Patient Experience & Engagement, Ophthalmology US

TalentAlly; Rahway (NJ); Hybrid; USD 142,000 - 224,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid holidays

Vacation

Sick days

Job summary

Merck is seeking an Associate Director for US Marketing Ophthalmology, focusing on patient experience measurement and engagement. The role leads development of patient-centric strategies across the treatment journey, combining data, analytics, and engagement channels to improve outcomes.

The position requires ophthalmology expertise, cross-functional leadership, and a strong track record in program development and execution within a regulated healthcare setting.

Qualifications

• Bachelor's degree or equivalent required; MBA preferred.
• Experience in ophthalmology or retina, and product launch expertise is highly desirable.
• Strong cross-functional leadership, strategic thinking, and communication skills required.

Responsibilities

• Lead development of the US Ophthalmology patient experience measurement framework.
• Define critical moments that matter across access, initiation, onboarding, and treatment.
• Develop differentiated engagement strategies across the patient journey and channels.
• Ensure compliant program design with regulatory and privacy requirements.
• Collaborate with legal, compliance, and analytics to monitor KPIs and improvements.

Skills

Ophthalmology

Cross-Functional Leadership

Product Launch

Patient Engagement

Metrics Development

Strategic Thinking

Health Care

People Leadership

Diabetic Retinopathy

Communication

Education

Bachelor's degree or equivalent (BA/BS)

MBA or equivalent preferred

Job description

Merck is seeking an Associate Director for US Marketing Ophthalmology, focusing on patient experience measurement and engagement. The role leads development of patient-centric strategies across the treatment journey, combining data, analytics, and engagement channels to improve outcomes.

The position requires ophthalmology expertise, cross-functional leadership, and a strong track record in program development and execution within a regulated healthcare setting.