Ophthalmology Patient Experience & Engagement Lead

Merck & Co.; Rahway (NJ); Hybride; USD 142 000 - 224 000; Plein temps

Résumé du poste

Merck & Co. is seeking an Associate Director for US Marketing Ophthalmology, focusing on Patient Experience Measurement & Engagement.

This role defines how the organization measures patient experience and leads engagement strategies across the US Ophthalmology portfolio to support treatment initiation and continuity. The role requires leading integration of patient, caregiver, provider, and data sources, with collaboration across Marketing, Data & Analytics, and Legal to drive patient-centered

Qualifications

• Bachelor's degree or equivalent (BA/BS). MBA or equivalent preferred.

Responsabilités

• Lead development of the US Ophthalmology patient experience measurement framework.
• Establish critical moments that matter across access, initiation, onboarding, treatment, follow-up, persistence, and ongoing support.
• Define a balanced set of patient experience measures including patient-reported experience, engagement, adherence, and care outcomes.
• Collaborate with cross-functional teams to translate measurements into strategic actions and programs.

Connaissances

Communication Sciences

Controls Management

Cross-Functional Leadership

Diabetic Retinopathy

Health Care

Matrix Leadership

Metrics Development

Ophthalmology

Patient Engagement

Patient Support

People Leadership

Marketing Principles

Strategic Thinking

Formation

Bachelor's degree or equivalent (BA/BS)

Description du poste

Merck & Co. is seeking an Associate Director for US Marketing Ophthalmology, focusing on Patient Experience Measurement & Engagement.

This role defines how the organization measures patient experience and leads engagement strategies across the US Ophthalmology portfolio to support treatment initiation and continuity. The role requires leading integration of patient, caregiver, provider, and data sources, with collaboration across Marketing, Data & Analytics, and Legal to drive patient-centered