Technical Service Expert - Jacobsen

Cessna Aircraft Company; Town of Florida (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading global vehicle manufacturer is looking for a Technical Service Expert in New York. The role involves providing professional technical support via phone and email, addressing customer product issues, and conducting training seminars for dealers and employees. A Bachelor’s degree and at least 3 years of relevant experience are required, along with knowledge of Microsoft Office, SAP, and vehicle diagnostic software. This position involves approximately 70% travel to customer locations.

Qualifications

• Bachelor’s degree required.
• 3 or more years of experience in technical service or support.
• Knowledge of Microsoft Office, SAP, Salesforce, and vehicle diagnostic software.

Responsibilities

• Provide professional phone and email technical support to TSV customers.
• Answer elevated calls from dealers/customers regarding technical issues.
• Address customer product issues and facilitate action plans.

Skills

Technical support

Troubleshooting

Customer service

Mechanical aptitude

Electrical aptitude

Communication

Education

Bachelor’s degree

Tools

Microsoft Office

SAP

Salesforce

Vehicle diagnostic software

Job description

Job Description – Technical Service Expert – Jacobsen (332129)

Job Number: 332129

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, snowmobiles, side‑by‑side, all‑terrain vehicles, professional turf‑care equipment, and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves.

Responsibilities

• Provide professional phone and email technical support to TSV customers.
• Answer elevated calls from dealers/customers regarding technical issues on the vehicles and troubleshoot customer needs over the phone.
• Address customer product issues, some that are potentially negative, in a professional and positive manner with the result being customer satisfaction.
• Facilitate a plan of action to resolve customer issues.
• Travel to customer locations to gather data, perform basic technical training, and troubleshoot.
• Create detailed test and trip reports and recommend improvement solutions.
• Conduct in‑depth technical service training seminars for dealers, distributors, and internal employees in order to showcase vehicle specifications and troubleshoot issues.
• Contribute to a culture of respect, dignity, and inclusion, where everyone feels heard and understood, empowered and valued.

Qualifications

• Bachelor’s degree required.
• 3 or more years of experience required.
• Knowledge of Microsoft Office, SAP, Salesforce, and vehicle diagnostic software.
• Travel requirement: 70%.
• Strong mechanical and electrical aptitude preferred.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.