Aftermarket Director GSE

Cessna Aircraft Company; Cartersville (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

A global manufacturer of vehicles is seeking an Aftermarket Director in Cartersville, Georgia. This role requires leadership of the aftermarket service team to exceed customer expectations while managing operational and strategic planning. Candidates must have over 10 years of leadership experience, a bachelor's degree in a relevant field, and familiarity with SAP and Salesforce. This position offers a dynamic environment focused on enhancing customer satisfaction.

Qualifications

• 10+ years of progressive leadership experience required.
• Bachelor’s degree in a relevant field is mandatory.
• Experience with software such as SAP and Salesforce is needed.

Responsibilities

• Lead the aftermarket service and sales team to exceed customer expectations.
• Work with cross-functional teams on product-related issues.
• Monitor claims and parts orders to ensure timely deliveries.

Skills

Leadership

Customer service

Process improvement

Education

Bachelor’s degree in Business, Engineering, Finance, Social Science, or related field

Tools

SAP

Salesforce

Microsoft applications

Job description

Overview

Job Description - Aftermarket Director GSE (330971)

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves.

Responsibilities

• Lead the aftermarket service, warranty, vendor recovery and parts and sales team to exceed internal and external customer expectations to achieve department goals (revenue, NOP, etc.).
• Work in cross functional teams with legal, engineering and product management on product related issues in the field including quality concerns and product recalls.
• Record and monitor all claims and parts orders to ensure delivery of damaged or shorted parts to customers in a timely manner and review returned warranty parts to determine trends or patterns to better forecast warranty demands.
• Identify and implement process improvement opportunities and create solutions to facilitate a superior customer experience while acting as the customer service primary point of contact.
• Manage Aftermarket operational and strategic planning, including business requirements, project planning and organizing and negotiating the allocation of resources.
• Foster talent development by supporting career path planning, management of performance objectives, engagement, training, and onboarding of new hires.

Qualifications

Education: Bachelor’s degree in Business, Engineering, Finance, Social Science, or related field required. Years of Experience: 10 plus years of progressive leadership experience required. Software Knowledge: SAP, Salesforce, Microsoft applications

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company Textron Specialized Vehicles