Assistive Technology Regional Center (ATRC) Program Manager

Berkshirejobs; North Adams (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

Berkshirejobs is seeking an Assistive Technology Regional Center (ATRC) Program Manager in Pittsfield, MA. The role leads a dynamic program that helps people with disabilities gain independence through assistive technology, combining leadership, outreach, and team supervision.

You will oversee operations, manage staff, coordinate trainings and presentations, and collaborate with state partners to expand access to technology.

Responsibilities

• Oversee day-to-day ATRC operations, including loan program, inventory, tracking, documentation and customer service.
• Provide consultative support and technical assistance on assistive technology, funding options, accessibility tools, and navigation.
• Plan and deliver trainings, demonstrations, and outreach to raise awareness of assistive technology resources.
• Build relationships with statewide partners and Massachusetts ATRCs to expand access to services.
• Supervise ATRC staff, fostering collaboration and customer focus.
• Collaborate with senior leadership to evaluate emerging technologies and support program development.
• Support remote monitoring and tech-based services with troubleshooting as needed.
• Maintain program data, reporting, and compliance with contractual and grant requirements.
• Manage ATRC communications and social media to promote events and innovations.

Job description

Assistive Technology Regional Center (ATRC) Program Manager

Schedule: Full Time 37.5 hours

Location: Pittsfield, MA

About the Role:

The Assistive Technology Regional Center (ATRC) Program Manager leads a dynamic program dedicated to helping people with disabilities increase independence, safety, communication, access, participation, and overall quality of life through assistive technology. Funded through the Massachusetts Assistive Technology Act Program (ATAP) and MassAbility, this role combines program leadership, community outreach, technical assistance, and team supervision to expand access to life-changing technology and resources throughout the region.

Key Responsibilities

• Manage the day-to-day operations of the ATRC, including oversight of the 30-day Assistive Technology Loan Program, device inventory, loan tracking, documentation, and customer service.
• Provide consultative support and technical assistance to individuals with disabilities, families, caregivers, educators, employers, service providers, and community partners regarding assistive technology solutions, funding options, accessibility tools, and service navigation.
• Plan and deliver presentations, trainings, demonstrations, and outreach activities that promote awareness of assistive technology resources and services throughout the community.
• Build and maintain collaborative relationships with statewide assistive technology partners, referral sources, community organizations, and other Massachusetts ATRCs to strengthen access to assistive technology services.
• Supervise and support ATRC staff, including the ATRC Support Associate and ATRC Technician, fostering a collaborative and customer-focused team environment.
• Collaborate with the Senior Director of Assistive Technology to evaluate emerging technologies, recommend equipment purchases, and support strategic program development.
• Support remote monitoring and technology-based services by providing troubleshooting and technical support as needed.
• Maintain program data, reporting, performance metrics, and documentation to ensure compliance with contractual and grant requirements.
• Manage ATRC communications and social media platforms to promote events, resources, success stories, and new assistive technology innovations.
• Stay current on assistive technology trends, accessibility features, disability-related resources, and state and federal initiatives to ensure high-quality service delivery.