Assisted Living Staffing Coordinator

The Village at Gainesville; Gainesville (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

North Florida Retirement Village, Inc in Gainesville is seeking a Part-time Resident Care Assistant to support Assisted Living scheduling and daily operations. You will respond to calls, manage shift coverage, and coordinate leave and attendance with the HR team.

This role reports to the Assisted Living Director and requires strong customer service and organization. The position emphasizes teamwork, compliance with AHCA standards, and providing a compassionate, home-like environment for

Qualifications

• High school diploma or equivalent is required.
• One year of supervisory experience is preferred.
• Ability to operate a multi-line telephone.
• Ability to understand and follow both written and verbal communication.

Responsibilities

• Respond to telephone calls appropriately and courteously.
• Create and maintain Health Services schedules for Assisted Living.
• Track tardies and absences and prepare disciplinary action forms.
• Track and coordinate leave of absence with HR for assistance.
• Assist in orientation for new associates and training schedules.
• Cooperate with the team and maintain compliance with policies.

Skills

Interpersonal skills

Customer service

Self-starter

Team collaboration

Education

High school diploma or equivalent

Job description

WE’RE WAITING TO HEAR FROM YOU. COME JOIN OUR FAMILY AND GROW YOUR CAREER WITH US!

Our team is only as strong as each individual contributor – which is why we focus our energy on hiring people who are friendly, hardworking and have a true passion for serving older adults.

After all, residents aren’t guests in our community; we’re working in their home.

Position Title: Resident Care Assistant

Overview: The Assisted Living Staffing Coordinator is responsible for management of the Assisted Living schedule. This position reports to the Assisted Living Director.

Shift Available:

• Part-Time: Monday through Friday 8am-12pm

ESSENTIAL JOB FUNCTIONS:

• Respond to telephone calls appropriately and courteously by answering the phone, transferring calls, taking messages and giving callers accurate information.
• Create and maintain all Health Services schedules for Assisted Living. This includes ensuring adequate staffing for all Assisted Living departments, covering shifts/assignments as needed, informing manager of staffing issues.
• Track tardies and absences according to policy; prepare disciplinary action forms as needed related to attendance issues for Assisted Living Supervisors.
• Track and maintain associates leave of absence; provide assistance to associate in coordinating leave with correct Human Resource representative for assistance with process and needed documentation.
• Track PRN (as needed) shifts per month and send communication to associates not meeting the required minimum prn hours per month and share with the Resident Care Coordinator for next steps.
• Assist Director and Assisted Living Manager with processing all terminations and change of status forms.
• Assign and communicate on call shifts to PRN and part time staff.
• Monitor for missed punches, breaks, correct departments and maintain timesheets for Assisted Living Associates.
• Process and approve time sheets and payroll spreadsheet biweekly.
• Approve time or deny time off requests according to business needs.
• Review weekly compliance report and follow up with associates who have a class due in the for the next 30 days.
• Follow up with associates out of compliance, remove them from the schedule, process pdn for being out of compliance give to Resident Care Coordinator for next steps.
• Assist in orientation process for new assisted living associates, including providing education on scheduling policies and procedures, new associate uniform fitting, education classes/training schedule, associate contact information and other orientation related items.
• Assist Quality Coordinator with monthly audits as needed.
• Cooperate and work together as a team with all co-workers; plan and complete job duties with minimal supervision and good judgment
• Support the Director of Assisted Living and Assisted Living Manager as needed with other duties as assigned
• Maintain and ensure compliance with The Village policies and procedures as well as AHCA regulatory standards.
• Attend departmental education and all required in-service training/education
• Respond to all fire alarms and assist in the evacuation of residents when needed
• Perform other duties as required

QUALIFICATIONS:

• High school diploma or equivalent is required
• One (1) year of supervisory experience is preferred
• Ability to operate multi-line telephone
• Ability to understand and follow both written and verbal communication

CRITICAL SKILLS/EXPERTISE:

• Excellent interpersonal skills and customer service skills.
• Be a self-starter and work independently.
• Represents the organization in a professional manner and with a customer-oriented approach
• Ability to remain calm and use common sense in stressful or serious situations
• Ability to work well with others, including associates, and leadership.

EQUIPMENT SKILLS:

• PC Workstation
• Other various office equipment and supplies

PHYSICAL REQUIRMENTS:

• Prolonged sitting
• Moderate amount of bending, stooping and reaching as part of routine duties and activities.
• Ability ben, squat, sit stand and lift up to 50 lbs.

WORKING CONDITIONS:

• Indoors, heated and air-conditioned offices, and common areas.
• Pleasant surroundings with busy traffic area

Environment:

The Village at Gainesville offers a highly professional, engaging, team-centered environment where associates can grow professionally, and have a positive impact on the lives of the seniors that we serve. If you have a passion for serving others and are dedicated to improving the lives of seniors, this is the employment opportunity for you!

Location:

While our 104-acre campus has all the amenities of a small town, sometimes it’s nice to explore off campus. Just 10 minutes away, you’ll find shopping, theaters and restaurants. Gainesville is home to the University of Florida, which is one of the largest universities in the United States as well as Santa Fe College, recently ranked #1 community college in the US. Gainesville is highly recognized as a great place to live and work.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.