Lead Server

FSHMC HOLDINGS LLC; Gainesville (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

The North Florida Retirement Village, Inc. is seeking a Lead Server to enhance the dining experience for residents, staff, and guests. This role leads servers on shift and collaborates with Dining Services Supervisor/Manager to maintain high service standards.

Candidates should have strong interpersonal and communication skills, a professional appearance, and a dedication to excellent customer service. The position offers full-time hours with weekend/holiday availability and opportunities for

Qualifications

• High school diploma or equivalent preferred.
• Ability to understand and follow written and verbal instruction.
• Ability to work flexible hours including some weekends and holidays.
• Must work full time hours.
• Must be personable and maintain a positive pleasant demeanor at all times.
• Provides quality customer service in all interactions with residents, guests and staff.

Responsibilities

• Ensures the dining experience is enjoyable through cheerful behavior and carefully following established procedures for merchandising, plate presentation and service
• Communicate with residents to take meal orders and provide service during meals
• Training of new wait staff members and to complete document training process
• Assist in the dining floor plan with direction from the supervisor or manager
• Knowledge of wait section and side work for the day
• Oversee quality of service in the dining venue
• Communicate effectively and professionally in all interactions with residents and guests
• Ensure wait staff is following correct services and guidelines
• Oversee and help with proper set up and reset
• Ensure all side work is completed after each meal
• Responsible for the proper food handling and preparation in accordance with Health Department regulations
• Responsible to clean and sanitize the equipment in service areas
• Report any faulty equipment in need of repair to manager
• Answer phone properly, respond to messages and record take out messages
• Assists in scheduling for servers.
• Follows all company policies and procedures
• Attend departmental education and all required in-service training/education
• Maintain confidentiality of resident/family and facility information
• Respond to all fire alarms and assist in the evacuation of residents when needed
• Cooperate with staff of other departments when needed
• Represent the organization through professional demeanor and attitude
• Provide quality customer service in all interactions with residents, guests and staff
• Perform other duties as required

Skills

Customer service

Communication

Flexible hours

Professional demeanor

Education

High school diploma or equivalent

Job description

WE’RE WAITING TO HEAR FROM YOU. COME JOIN OUR FAMILY AND GROW YOUR CAREER WITH US!

Our team is only as strong as each individual contributor – which is why we focus our energy on hiring people who are friendly, hardworking and have a true passion for serving older adults.

After all, residents aren’t guests in our community; we’re working in their home.

Position Title

Lead Server

Position Overview

The primary purpose of this position is to create an enjoyable dining experience for our residents, staff and family members. The position also leads & directs servers throughout their shift while working with & through supervisors & managers. The lead server reports to Dining Services Supervisor and Dining Services Manager.

Shifts Available

• Full-Time (11:30a-7:30p) with weekend and holiday availability

Our servers are responsible for providing quality customer service to our residents and guests by being friendly, professional and timely in our efforts. Applicants will need to possess a drive for excellence, have great interpersonal and communication skills while maintaining a professional appearance. Friendly, energetic and highly-motivated are the traits that will help you excel in this fast paced environment. After a year of employment, you are eligible to apply for scholarships. We offer flexible work schedules and hours are not as late as most restaurants making this ideal for students and those who don't have the availability to work late.

Essential Job Functions

• Ensures the dining experience is enjoyable through cheerful behavior and carefully following established procedures for merchandising, plate presentation and service
• Communicate with residents to take meal orders and provide service during meals
• Training of new wait staff members and to complete document training process
• Assist in the dining floor plan with direction from the supervisor or manager
• Knowledge of wait section and side work for the day
• Oversee quality of service in the dining venue
• Communicate effectively and professionally in all interactions with residents and guests
• Ensure wait staff is following correct services and guidelines
• Oversee and help with proper set up and reset
• Ensure all side work is completed after each meal
• Responsible for the proper food handling and preparation in accordance with Health Department regulations
• Responsible to clean and sanitize the equipment in service areas
• Report any faulty equipment in need of repair to manager
• Answer phone properly, respond to messages and record take out messages
• Assists in scheduling for servers.
• Follows all company policies and procedures
• Attend departmental education and all required in-service training/education
• Maintain confidentiality of resident/family and facility information
• Respond to all fire alarms and assist in the evacuation of residents when needed
• Cooperate with staff of other departments when needed
• Represent the organization through professional demeanor and attitude
• Provide quality customer service in all interactions with residents, guests and staff
• Perform other duties as required

You Have

• High school diploma or equivalent preferred
• Ability to understand and follow both written and verbal instruction
• Ability to work flexible hours including some weekends and holidays
• Must work full time hours
• Must be personable and maintain a positive pleasant demeanor at all times
• Provides quality customer service in all interactions with residents, guests and staff

We Have

• Comprehensive benefits package, including medical, dental, life and disability insurance
• Paid Time Off, Company Paid Holidays, 401K plan with matching contributions, and more
• Associate recognition programs, referral bonuses, tuition reimbursement and associate scholarships

*Part-timepositions may not be eligible for certain benefits.

Environment

The Village at Gainesville offers a highly professional, engaging, team-centered environment where associates can grow professionally, and have a positive impact on the lives of the seniors that we serve. If you have a passion for serving others and are dedicated to improving the lives of seniors, this is the employment opportunity for you!

Location

While our 104-acre campus has all the amenities of a small town, sometimes it’s nice to explore off campus. Just 10 minutes away, you’ll find shopping, theaters and restaurants. Gainesville is home to the University of Florida, which is one of the largest universities in the United States as well as Santa Fe College, recently ranked #1 community college in the US. Gainesville is highly recognized as a great place to live and work.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.