ASSISTANT WARRANTY CLERK

Stivers Hyundai; Columbia (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Stivers Hyundai in Columbia, SC seeks an Assistant Warranty Clerk to support our service department by ensuring warranty repair orders and documentation meet manufacturer policies and guidelines and assist with submissions. The role also doubles as an accounting clerk handling parts receivables/payables, data entry, scanning, filing, and maintaining audit-ready warranty files.

You will work with service advisors and technicians to improve documentation and stay current on warranty updates.

Qualifications

• Experience with automotive service documentation and warranty data.
• Ability to interpret warranty policy guidelines.
• Excellent attention to detail and organizational skills.
• Strong cross-department communication.

Responsibilities

• Review warranty repair orders for accuracy and policy compliance.
• Verify documentation including technician notes, causal parts, and labor.
• Ensure warranty paperwork meets audit standards before submission.
• Identify and correct discrepancies and missing information.
• Maintain audit-ready warranty files (digital or physical).
• Scan repair orders and parts tickets into WebDocs.
• Handle parts receivable payments.
• Collaborate with service advisors and management to improve documentation.
• Stay current on warranty policies and updates.
• Support internal warranty audits and compliance checks.

Skills

Attention to detail

Organizational skills

Communication skills

Policy interpretation

Audit readiness

Tools

WebDocs system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ASSISTANT WARRANTY CLERK

Clerical Full Time Columbia, SC, US

6 days ago Requisition ID: 1144

Position Summary

We are seeking a detail-oriented and process-driven Assistant Warranty Administrator to support our service department by ensuring all warranty repair orders and documentation meet manufacturer warranty policies and guidelines and to assist with submissions.

The position also doubles as an accounting clerk with various office duties including parts receivables, payables posting, data entry, scanning documents and filing.

Key Responsibilities

Review all warranty repair orders for accuracy, completeness, and compliance with manufacturer warranty policies

Verify proper documentation including technician stories, causal parts, labor operations, and supporting details

Ensure all warranty paperwork meets audit and policy standards prior to submission

Identify and correct discrepancies, missing information, or non-compliant claims

Work closely with service advisors, technicians, and management to improve documentation quality

Maintain organized and audit-ready warranty files (digital and/or physical)

Track and report trends, errors, and opportunities for process improvement

Assist in internal warranty audits and compliance checks

Stay current on warranty policies, bulletins, and updates

Handle all parts receivable payments

Scan all repair orders and parts tickets into the WebDocs system

Filing

Qualifications

Strong understanding of automotive service processes and repair orders

Familiarity with warranty policies and compliance standards

Exceptional attention to detail and organizational skills

Ability to interpret and enforce policy guidelines

Excellent communication skills to work across departments

Key Traits for Success

Highly detail-oriented and process-driven

Strong accountability and consistency

Analytical mindset with problem-solving ability

Ability to enforce standards while maintaining positive team relationships

Why This Role Matters

This position plays a critical role in protecting dealership profitability by ensuring warranty compliance, audit readiness, and claim accuracy—reducing chargebacks and strengthening operational integrity.