Assistant Vice President Client Services

Sedgwick Claims Management Services Inc.; United States; Remote; USD 130,000 - 155,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

PTO

Disability insurance

Life insurance

Employee assistance program

Health savings account

Job summary

Sedgwick Claims Management Services Inc. is seeking an Assistant Vice President Client Services to lead client relationships and oversee financials, contract renewals and staffing within the assigned area in the United States.

The role focuses on ensuring compliance, managing budgets, and building executive relationships to support growth and successful delivery of services for national accounts. Strong leadership, negotiation and communication skills are essential.

Qualifications

• Bachelor’s degree in Risk Management, Business Administration or Finance preferred.
• Advanced degree and/or professional designations (CPCU, AIC, ARM) preferred.
• Ten years of related experience, including three years in national accounts and five years of claims/supervisory experience.

Responsibilities

• Ensure contract compliance within assigned area.
• Handle accounts receivable, invoicing and pricing support.
• Maintain client knowledge, including threatened status and relationship with the company.
• Manage renewal processes and negotiate contracts.
• Lead business planning and budgeting within the area.
• Plan staffing needs including succession and bench-strength.
• Support client relationships and executive partnerships; assist business development.

Skills

Workers compensation knowledge

Oral and written communication

Leadership and motivation

Analytical skills

Organizational skills

Negotiation and facilitation

Team collaboration

Presentation skills

Education

Bachelor’s degree in Risk Management, Business Administration or Finance

Professional designations CPCU/AIC/ARM preferred

Tools

Microsoft Office

Job description

By joining Sedgwick, you’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Assistant Vice President Client Services

PRIMARY PURPOSE: To be responsible for the administrative, managerial and client relationships associated with Client Services within the assigned area.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Ensures contract compliance with company guidelines within an assigned area.
• Handles financials including accounts receivable, invoicing and pricing support within an assigned area.
• Responsible for client knowledge including threatened status and relationship with the company.
• Handles renewal process timely; negotiates new contracts within an assigned area.
• Responsible for business planning and budgeting within an assigned area.
• Plans for staffing needs including succession, bench-strength, and new business within an assigned area.
• Supports client relationships; builds executive relationships; supports internal relationships.
• Supports business development.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization’s quality program(s).
• Travels as required.

SUPERVISORY RESPONSIBILITIES

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews.
• Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

Education & Licensing
Bachelor’s degree from an accredited college or university with major in Risk Management, Business Administration or Finance preferred.Advanced degree and/or professional designations(CPCU, AIC, ARM) preferred.

Experience
Ten (10) years of related experience or equivalent combination of education and experience required to include three (3) years of Account Executive on national accounts experience and five (5) years of claims/supervisory experience.

Skills & Knowledge

• In-depth understanding of workers compensation, liability and disability
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Leadership/management/motivational skills
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation and facilitation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.They are not intended to constitute a comprehensive list of functions, duties, or local variances.Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $130,000.00 - $155,000.00 USD Annual A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwickis an Equal Opportunity Employer and a Drug‑Free Workplace.

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.