Assistant Vice President Client Services

Sedgwick Claims Management Services; United States; Remote; USD 130,000 - 155,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

Paid time off

Job summary

Sedgwick Claims Management Services seeks an Assistant Vice President of Client Services to oversee administrative and managerial duties and client relationships in the assigned area. The role focuses on contract compliance, financials, renewal processes, and business planning.

The incumbent will lead staffing, succession planning and support both client relationships and business development, traveling as required. A senior background in risk management, finance or insurance is essential.

Qualifications

• Bachelor's degree from an accredited college or university in Risk Management, Business Administration or Finance preferred.
• Advanced degree and/or professional designations (CPCU, AIC, ARM) preferred.
• 10 years of related experience with 3 years in national accounts and 5 years claims/supervisory experience.

Responsibilities

• Ensure contract compliance within an assigned area.
• Manage accounts receivable, invoicing and pricing support.
• Maintain client knowledge including threatened status and relationship.
• Oversee renewal process and contract negotiations.
• Lead business planning and budgeting for the area.
• Plan staffing, succession and bench-strength for new business.
• Support client relationships and executive relationships.
• Support business development.

Skills

Client relations

Executive communication

Negotiation

Leadership

Strategic planning

Budgeting

Presentation skills

Team collaboration

Analytical skills

Education

Bachelor's degree in Risk Management or Finance

Advanced degree or professional designations (CPCU, AIC, ARM)

Tools

Microsoft Office

CRM tools

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Assistant Vice President Client Services

PRIMARY PURPOSE: To be responsible for the administrative, managerial and client relationships associated with Client Services within the assigned area.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Ensures contract compliance with company guidelines within an assigned area.
• Handles financials including accounts receivable, invoicing and pricing support within an assigned area.
• Responsible for client knowledge including threatened status and relationship with the company.
• Handles renewal process timely; negotiates new contracts within an assigned area.
• Responsible for business planning and budgeting within an assigned area.
• Plans for staffing needs including succession, bench-strength, and new business within an assigned area.
• Supports client relationships; builds executive relationships; supports internal relationships.
• Supports business development.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

SUPERVISORY RESPONSIBILITIES

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews.
• Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited college or university with major in Risk Management, Business Administration or Finance preferred. Advanced degree and/or professional designations (CPCU, AIC, ARM) preferred.

Experience

Ten (10) years of related experience or equivalent combination of education and experience required to include three (3) years of Account Executive on national accounts experience and five (5) years of claims/supervisory experience.

Skills & Knowledge

• In-depth understanding of workers compensation, liability and disability
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Leadership/management/motivational skills
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation and facilitation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:

Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:

Computer keyboarding, travel as required

Auditory/Visual:

Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $130,000.00 - $155,000.00 USD Annual. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.