Assistant Veteran Services Coordinator

Delaware County Community College; Philadelphia (Philadelphia County); On-site; USD 40,000 - 55,000; Full time

Job summary

Delaware County Community College (DCCC) is seeking an Assistant Veteran Services Coordinator to support the Veteran Services Coordinator as a Secondary School Certifying Official. The role focuses on processing VA education benefits, certifying enrollments with the VA, and aiding veteran programming across DCCC’s campuses.

The candidate should have at least 2 years of related experience; high school diploma or equivalent, and an associate degree preferred.

Qualifications

• Minimum 2 years of related experience.
• Prior experience with veteran education benefits preferred.
• Background clearances per state/federal requirements.

Responsibilities

• Process VA education benefit enrollments and certifications each term.
• Maintain up-to-date knowledge of VA programs, rules, and regulations.
• Assist in compliance checks and audits for VA education benefits.

Skills

Veteran services knowledge

Regulatory compliance

Student support

Education

High School Diploma or equivalent

Associates degree preferred

School Certifying Official preferred

Job description

Delaware County Community College (DCCC), located outside of the Philadelphia Metro area, is looking for a dynamic Assistant Veteran Services Coordinatorto join our team of higher education professionals who are committed to student success.

The Assistant Veteran Services Coordinator has the primary role of supporting the Veteran Services Coordinator as a Secondary School Certifying Official. This support includes managing the processing of Veteran education benefits for qualified enrolled students, certifying enrollments with the Department of Veterans Affairs (VA), and supporting veteran programming across DCCC’s campuses. Responsibilities include maintaining current knowledge of laws and regulations as they pertain to veterans benefits, preparing for compliance checks issued by the State Approving Agency and related entities, assisting in answering related student inquiries, and aiding the Veteran Services Coordinator in the development and implementation of programming that supports student success.

1. Process Certifications: Efficiently process and submit enrollment certifications for various VA Education Benefit programs each semester accurately and in a timely manner; monitor and update certifications promptly as student enrollment status changes.
2. Financial Management: Apply appropriate VA tuition and fee payments to student accounts; accurately identify overpayments, make necessary entries, expedite the return of program funds to the VA when required.
3. Regulatory Interpretation: Maintain up-to-date knowledge of federal VA educational programs, rules, and regulations; interpret and communicate these guidelines as needed to ensure institutional compliance with federal, state, and local regulations.
4. Auditing: Perform high-level reviews of veteran and dependent class schedules and degree plans to ensure all certified courses directly apply to their program of study for proper compliance in accordance with DCCC policies and VA guidelines. Ensure proper calculation of appropriate tuition and fees when applicable.
5. Holistic Guidance: Serve as a frontline resource providing accurate information regarding admissions, enrollment processes, financial aid opportunities, academic success initiatives, and campus/community veteran support services.
6. Orientation & Integration: Collaborate with the DCCC team to assist with planning, hosting, and executing orientation programs designed to integrate new student veterans into the DCCC community.
7. Communications & Social Media: Assist with content creation, website updates, and social media management for DCCC’s Veteran Services, promoting events and pertinent veteran support messaging.
8. Event Coordination: Support the DCCC Veteran Services Coordinator with the planning, coordination, and execution of veteran support events and initiatives.
9. Data & Reporting: Assist with compiling and analyzing student veteran statistical data to assist with identifying trends and developing strategic retention programs for improving enrollment outcomes.
10. Record Maintenance: Maintain meticulous, confidential student files and federal records in compliance with FERPA and VA guidelines for potential state and federal audits.
11. Satellite Campus support: Regularly support student veteran success in-person at satellite campuses (Southeast Center, Downingtown).
12. Perform other duties as assigned

The successful candidate must be an engaging, effective, innovative, dynamic partner who is strategic and fosters collaboration. This individual will be able to demonstrate the use of best practice strategies associated with all aspect of veteran education benefits and working with the Department of Veterans Affairs (VA). This individual will demonstrate a spirit of an independent problem-solver and a strong understanding of the College’s mission and goals. The VSC will demonstrate a high level of confidentiality, integrity and professionalism when dealing with student records and information. This individual will also have a demonstrated ability to encourage, model, embrace, and incorporate diverse thought and perspective of all individuals of various backgrounds, ideas, and perspectives to foster an all-inclusive environment and drive results.

Qualified candidates will have a minimum 2 years of related experience or a combination of education, training and experience that would lead to the competencies required for successfully performing essential duties. Prior experience working in an office environment and/or academia. Prior experience with either using or servicing veteran education benefits, and prior honorable service in the armed services is preferred. High school diploma or equivalent, Associates degree preferred. School Certifying Official - Department of Veteran’s Affairs preferred.

Background Clearances: Act 153 Clearances (Act 34 PA Criminal Background History, Act 151 PA Child Abuse History, Act 114 FBI Clearance); Verification of educational credentials
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

DCCC fosters a work environment, and a learning community focused on student success by delivering quality, affordable, and responsive educational opportunities in a technologically rich and supportive environment. We celebrate differences and commit to an “open door” policy for individuals with varying levels of knowledge, skills, experiences, and needs. By embracing diverse collegial perspectives, we seek to make inclusivity, teamwork, and respect the foundation for our students to reach their academic goals and on staff to thrive professionally. Delaware County Community College strongly encourages applications from members of traditionally under-represented groups. DCCC promotes an organizational culture and structure that honors diversity through integration of the principles of access, inclusion and most importantly equality. DCCC is an equal employment opportunity employer, valuing diversity, equity, inclusion, belonging.