Assistant Venue Manager: Hospitality & Operations Lead

Coeur d'Alene Casino Resort Hotel; Worley (ID); On-site; USD 52,000 - 66,000; Full time

Job summary

Coeur d'Alene Casino Resort Hotel in Worley, Idaho, is seeking a Red Tail Assistant Manager to support the Red Tail Venue Manager in daily restaurant operations and staff supervision.

The role focuses on delivering hot, fresh food and exceptional guest service, interviewing and hiring staff, and directing training while ensuring health and safety compliance and efficient shift coverage by actively engaging on the floor.

Qualifications

• High school diploma or equivalent required.
• Must be 21 years of age or older.

Responsibilities

• Supervise restaurant outlet by organizing and directing worker training programs, resolving personnel problems, creating schedules, coaching employees and evaluating employee performance.
• Interviewing and hiring staff.
• Work in any and all restaurant positions as necessary to alleviate labor shortages including obtaining a food outlet bank and cashiering as necessary.
• Remain on restaurant floor throughout shift and assist as required to ensure smooth operation.
• Monitor compliance with health and fire regulations regarding food preparation and serving.
• Monitor food product to ensure guest satisfaction.
• Monitor payroll to ensure accuracy.
• Investigate and resolve complaints regarding food quality and service.
• Complete accurate daily reports at end of each shift.
• Ensure food outlet compliance with all Idaho State, county, local, and tribal liquor laws.
• Correct ticket mistakes in the POS system.

Skills

Customer service

Supervisory skills

Interviewing

Hiring

Cashiering

Teamwork

Conflict management

Multitasking

Communication

Problem solving

Training

Coaching

Education

High school diploma or equivalent

ServSafe Certification

Alcohol ServSafe Certification

Tools

Microsoft Word

Excel

POS system

Job description

Coeur d'Alene Casino Resort Hotel in Worley, Idaho, is seeking a Red Tail Assistant Manager to support the Red Tail Venue Manager in daily restaurant operations and staff supervision.

The role focuses on delivering hot, fresh food and exceptional guest service, interviewing and hiring staff, and directing training while ensuring health and safety compliance and efficient shift coverage by actively engaging on the floor.