Red Tail Assistant Venue Manager

Coeur d'Alene Casino Resort Hotel; Worley (ID); On-site; USD 52,000 - 66,000; Full time

Job summary

Coeur d'Alene Casino Resort Hotel in Worley, Idaho, is seeking a Red Tail Assistant Manager to support the Red Tail Venue Manager in daily restaurant operations and staff supervision.

The role focuses on delivering hot, fresh food and exceptional guest service, interviewing and hiring staff, and directing training while ensuring health and safety compliance and efficient shift coverage by actively engaging on the floor.

Qualifications

• High school diploma or equivalent required.
• Must be 21 years of age or older.

Responsibilities

• Supervise restaurant outlet by organizing and directing worker training programs, resolving personnel problems, creating schedules, coaching employees and evaluating employee performance.
• Interviewing and hiring staff.
• Work in any and all restaurant positions as necessary to alleviate labor shortages including obtaining a food outlet bank and cashiering as necessary.
• Remain on restaurant floor throughout shift and assist as required to ensure smooth operation.
• Monitor compliance with health and fire regulations regarding food preparation and serving.
• Monitor food product to ensure guest satisfaction.
• Monitor payroll to ensure accuracy.
• Investigate and resolve complaints regarding food quality and service.
• Complete accurate daily reports at end of each shift.
• Ensure food outlet compliance with all Idaho State, county, local, and tribal liquor laws.
• Correct ticket mistakes in the POS system.

Skills

Customer service

Supervisory skills

Interviewing

Hiring

Cashiering

Teamwork

Conflict management

Multitasking

Communication

Problem solving

Training

Coaching

Education

High school diploma or equivalent

ServSafe Certification

Alcohol ServSafe Certification

Tools

Microsoft Word

Excel

POS system

Job description

Mission Statement: As the premier destination resort, our commitment is to provide a unique, exciting experience rooted in Traditional Tribal Hospitality. You are a part of our family; Welcome Home!SUMMARY:The Red Tail Assistant Manager will assist the Red Tail Venue Manager in the daily operations of the restaurant and supervision of the staff. In addition, the Assistant Manager is responsible for promoting excellent service that includes hot, fresh and tasty food as well as exceptional guest service to our Red Tail visitors.RESPONSIBILITIES:Supervise restaurant outlet by organizing and directing worker training programs, resolving personnel problems, creating schedules, coaching employees and evaluating employee performance.Will be responsible for interviewing and hiring staff.Work in any and all restaurant positions as necessary to alleviate labor shortages including obtaining a food outlet bank and cashiering as necessary.Remain on restaurant floor throughout shift and assist as required to ensure smooth operation.Monitor compliance with health and fire regulations regarding food preparation and serving.Monitor food product to ensure guest satisfaction.Monitor payroll to ensure accuracy.Investigate and resolve complaints regarding food quality and service.Complete accurate daily reports at end of each shift.Ensure food outlet compliance with all Idaho State, county, local, and tribal liquor laws.Correct ticket mistakes in the POS system.Other area, projects and duties as assigned.QUALIFICATIONSEducation/Experience:High school diploma or equivalent required.Must be 21 years of age or older.Previous customer service experience required.Valid Driver’s license required.Three years previous experience in a full-service restaurant/bar environment required; Five years preferred.Two years of supervisory experience in full-service restaurant/bar environment preferred.Prior interviewing and hiring experience preferred.Alcohol ServSafe and Food ServSafe certifications required.If certifications have expired, must successfully pass both classes within two weeks of hire.Skills/Knowledge Required:Computer skills required – the use of various systems are required.Proficiency with Microsoft Word & Excel preferred.Strong cashiering skills required.Must work well in a team environment.Must be skilled at managing conflict and influencing outcomes.Strong multitasking, organization, and presentation skills required.Excellent verbal and written communication skills required.Strong problem-solving skills required.Must have a thorough understanding of CDA Casino/FnB policies and the theory of progressive discipline.Must be able to guide and coach a team.Physical Demands and Working Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The Coeur d’Alene Casino allows smoking on property so team members may be exposed to second hand smoke. The Casino atmosphere is noisy with flashing lights and at times can be extremely busy with people and events.This job is classified as a medium strength category position. A person working in this position will exert 20 to 50 pounds of force occasionally, an/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. While performing the duties of this job, the employee is frequently required to work in confined areas; perform repetitious activities; stand; walk; twist; reach above shoulder height; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include ability to adjust focus.This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.The CCRH practices Indian Preference in hiring in the following order: 1. Coeur d’Alene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants.