Assistant Utility Issue Adjudicator

UtiliSave LLC; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401K with company match

3 weeks paid time off

11 holidays

Full-time remote

Job summary

UtiliSave LLC is seeking an Assistant Utility Issue Adjudicator to join our remote, full-time auditing team. You will interface with utility companies to resolve adjustments, track data, and support the adjudication process from 9-6 pm EST, with eligibility for US residents in time zones within one hour of EST.

The role offers growth potential, industry training, and competitive benefits including health, dental, vision, 401K with company match, and paid time off.

Qualifications

• Strong oral and written communication skills.
• Ability to grasp and clearly explain technical and legal concepts in simple language.
• Independent problem solving with creative thinking.
• Ability to prioritize a high-volume workload and meet deadlines.

Responsibilities

• Utility Issue Resolution
• Active follow-up and data management with utility companies via phone and email
• Maintain up-to-date records of progress, status and outcomes of all issues
• Monitor weekly submissions and ensure issues are tracked
• Assist in reviewing rejected issues and coordinating responses for adjudication
• Coordinate with auditing team to obtain required documentation
• Assist in routing complex issues to Legal Department for guidance and strategy

Job description

Assistant Utility Issue Adjudicator

Be in the trenches as an integral part of the team that has delivered over $700 million dollars in refunds and savings to clients who are the institutional owners and operators of real estate throughout the US and join us as we march toward One Billion dollars in delivered refunds and savings!

Position Overview

UtiliSave has been an industry leader in utility bill auditing and energy efficiency services for over 35 years, and we are still growing rapidly. We are seeking curious, analytical action-takers to assist the Utility Adjudicator and broader auditing team in resolving utility issue adjustments on behalf of our clients. This role interfaces directly with utility companies to ensure that issue adjustments submitted by the auditing team are completed, making strong professional communication, presentation, and process management skills essential.

This is an ideal entry-level position for a self-starter who is always curious and proactive to constantly improve the way things are done. It offers a fast path to becoming a valuable part of the team, with clear opportunities to advance and grow your skills.

What You’ll Build Here

You will help drive the resolution of utility issue adjustments identified by our auditing team, ensuring that savings opportunities uncovered through our proprietary IT and knowledge-based systems are actually implemented by the utility. Our clients are large organizations with significant energy and utility usage, such as hospitals, nursing homes, commercial and residential buildings, universities, hotels, and government facilities.

Primary Responsibilities

• Utility Issue Resolution
• Utility Communication: Actively follow up, track, and resolve data management issues with utility companies via phone and email and obtain information from utilities and customers..
• Documentation and Tracking: Maintain a detailed, up-to-date records documenting the progress, status, and outcome of all open data management issues and weekly adjustments.
• Monitor and track the weekly progress of submissions and make certain that all issues are being properly tracked.
• Issue Resolution: Assist the Utility Adjudicator in review and analyzing rejected issues received from utility companies and coordinate appropriate responses to advance issues that the team still believes warrant adjudication.
• Auditor Coordination: Assist the Utility Adjudicator in communicating with the auditing team and obtaining documentation required for the resolution process.
• Legal Consultation: Assist the Utility Adjudicator to identify and escape complex or questionable utility issues undergoing the adjudication process to the Legal Department for guidance and resolution strategy advise.

About UtiliSave, LLC

UtiliSave has been an industry leader in utility bill auditing and energy efficiency services for over 35 years. Our clients are large organizations with significant energy and utility usage, such as hospitals, nursing homes, commercial and residential buildings, universities, hotels and government facilities. By utilizing our unique and unmatched knowledge of utility tariff structures, we have successfully recouped over $700 million dollars in savings and refunds to our clients. We are growing rapidly, and as we expand our business, we seek talented professionals to join our team. We are looking for candidates who will play a key role in our forensic utility bill auditing business and who will help our clients manage their utility expenditure more efficiently.

Core Requirements

• 1-3 years of work experience with a demonstrated skill in out-of-the-box thinking and persuasiveness with administrative background preferred.
• A completed undergraduate degree (no more than six months from completion is also acceptable).
• A demonstrated ability to grasp and clearly explain technical and legal concepts and business issues in simple language.
• Strong oral and written communication skills.
• Able to independently, solve problems, and think creatively and efficiently.
• Ability to prioritize a high-volume workload, meet deadlines

Additional Information

• Candidates will receive the necessary industry specific training.
• Our company is growing, and this position has significant growth potential for an aggressive self-starter.
• Competitive salary commensurate with experience; excellent health, dental and vision benefits, 401K with company match; 3 weeks paid time off to start, plus 11 holidays.
• Health, dental, and vision insurance
• 401(k) with company match
• 3 weeks paid time off to start, plus 11 paid holidays
• Full-time remote

This is a full-time, remote position.
Work hours are 9-6 pm Eastern Standard Time.

You must be a resident in the United States living in a state with no more than a one (1) hour time difference from Eastern Standard Time.

You must be authorized to permanently work in US either as a US Citizen or an active Green Card holder. No other conditions will be acceptable.