Assistant Town Clerk

Shrewsbury; Shrewsbury (MA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Pension system

Paid time off (vacation & sick)

Professional development

Employee Assistance Program

Paid Family & Medical Leave

Job summary

The Town of Shrewsbury is seeking an energetic and detail-oriented Assistant Town Clerk to join our team. As the Assistant Department Head, you’ll be at the center of town operations, ensuring the smooth flow of public records, elections, vital records, and so much more!

This is a public-facing role with regular interaction with residents and officials. A degree in public administration or related field is required, plus 3 years of administrative experience in a government setting.

Qualifications

• Associate degree in Public Administration, Business, or related field required.
• Bachelor’s degree preferred.
• Minimum 3 years administrative experience; municipal government setting desirable.
• Strong knowledge of Massachusetts General Laws, town bylaws, and public records law.
• Experience managing elections, vital records, licensing, permits, and confidential records.

Responsibilities

• Assist in all facets of elections, including poll management and voter registration.
• Index, secure, and organize vital town documents and respond to records requests.
• Oversee day-to-day operations and staff in the Town Clerk’s absence.
• Maintain the Town Clerk’s webpage and process online transactions.
• Provide frontline public service and assist residents and town officials.

Skills

Admin coordination

Customer service

Public records

Elections experience

Office software

Education

Associate degree

Bachelor’s preferred

Tools

Microsoft Office

Google Workspace

Municipal software

Job description

Job Opportunities

Welcome to our job posting board! Any positions available with the Town of Shrewsbury will be posted here for reference. You can subscribe to job posting notifications to be automatically alerted to our latest career opportunities by clicking on the NotityMe button.

In the Town of Shrewsbury, we believe that diversity, equity, inclusion, and belonging are the cornerstones of a vibrant and forward-thinking community. We are committed to fostering a workplace where every individual feels valued, respected, and empowered to bring their full, authentic selves to work each day. Our goal is to create an environment where diverse perspectives drive creativity, growth, and innovation, enriching both our organization and the community we serve.

We proudly provide equal employment opportunities to all, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic. We encourage applications from individuals of all backgrounds and are dedicated to cultivating an inclusive culture that celebrates differences and champions equality.

Join us, and help us build a future that embraces everyone.

PLEASE NOTE: The Town of Shrewsbury does not have an electronic job application process (per se). We do allow applicants to download our job descriptions, and email their resumes for open and active positions ONLY. Interested applicants are NOT ENCOURAGED to submit unsolicited resumes. At this time the only permissible formats for resumes are .PDF, .DOC, and .DOCX.

The Town of Shrewsbury is seeking an energetic and detail-oriented Assistant Town Clerk to join our team.

As the Assistant Department Head, you’ll be right at the center of town operations, ensuring the smooth flow of public records, elections, vital records, and so much more! This is your chance to be part of a community-focused team that values accuracy, transparency, and exceptional public service.

What You Bring :

Associate’s degree in Public Administration, Business, or a related field required (Bachelor’s degree preferred), or an equivalent combination of education, training, and experience.

Minimum of 3 years of progressively responsible administrative experience; municipal experience in a Town Clerk or government setting is highly desirable.

Thorough working knowledge of Massachusetts General Laws, town bylaws, government ethics, public records law, and open meeting law.

Experience managing elections, vital records, licensing, permits, certificates, and confidential record-keeping.

Strong project management and deadline-driven skills, with a track record of providing guidance to staff and promoting teamwork.

Exceptional customer service and interpersonal skills for interacting with town officials and the public, alongside proficiency in Microsoft Office, Google Suite, and specialized municipal software.

Position Highlights :

Leadership and Collaboration : Provide daily guidance and workflow coordination for two full-time staff members, coordinate and train election workers, and collaborate with the Town Clerk to oversee essential department operations.

Diverse Responsibilities : Manage a wide range of functions, from voter registration and polling operations to the issuance of permits and the maintenance of town records, ensuring compliance with Massachusetts General Laws and local regulations.

Community Engagement : Serve as a central point of contact for residents, providing information, support, and exemplary public service.

Operational Impact : Play a critical role in maintaining legal compliance, enhancing public records access, and supporting the integrity of town meetings and elections.

Key Responsibilities :

Elections & Vital Records : Assist in all facets of the election process, including poll management, voter registration, and compliance with election laws. Manage the issuance and filing of birth, death, and marriage records in accordance with state laws.

Public Records & Compliance : Oversee the accurate indexing, security, and organization of vital town documents. Respond to public records requests professionally, ensuring compliance with the Massachusetts Public Records Law.

Office Management : Manage day-to-day operations, oversee departmental staff, and maintain seamless operations in the absence of the Town Clerk.

Technology & Administration : Maintain the Town Clerk’s webpage, process online transactions, prepare financial reports, and assist with long-term planning and budgeting.

The Assistant Town Clerk is a public-facing position working in a shared office space at Town Hall. Work is performed under typical office conditions, with regular interruptions to respond to requests for information or service; the work environment is moderately quiet; the workload is subject to predicted seasonal fluctuations. Standard work hours are Monday, Wednesday, and Thursday from 8:00 AM to 4:30 PM; Tuesday from 8:00 AM to 6:30 PM; and Friday from 8:00 AM to 12:00 PM. Weekend and evening hours will be required due to elections and Town Meetings. The Assistant Town Clerk is compensated for time worked outside of normal working hours.

The Town of Shrewsbury offers a comprehensive benefits package featuring health insurance, a pension system, generous paid time off (vacation and sick leave), professional development opportunities, and an extensive Employee Assistance Program. Additionally, Shrewsbury is one of the first municipalities in the Commonwealth to provide Paid Family & Medical Leave.