Assistant Supervisor (UV)

1-800-FLOWERS.COM, INC.; Bolingbrook (IL); On-site; USD 52,000 - 66,000; Full time

Job summary

1-800-FLOWERS.COM, INC. is seeking an Assistant Supervisor to support daily operations in our production warehouse on the 1st shift (6:30 AM–3:00 PM). This hands-on leadership role guides production staff, monitors workflow, and ensures output meets quality and customer service standards.

Peak season schedules may vary. Responsibilities include supervising staff, coordinating daily priorities, coordinating training, and addressing safety and process improvements to sustain productivity and

Qualifications

• Strong training and facilitation skills.
• ,
• Excellent interpersonal, communication, and active listening abilities.
• Ability to guide and support production staff to meet productivity goals.
• Ability to delegate, prioritize, and multitask in a fast-paced environment.
• Understanding of production lines, workflow and equipment capacities.
• Identifies opportunities to improve productivity and efficiency.
• Proficient with Windows-based applications.
• Maintains a clean, organized workspace and strong attendance.
• Willing to learn and grow with the company.
• English reading and speaking proficiency required.
• Spanish language skills preferred.

Responsibilities

• Monitor department efficiency and production metrics during the shift.
• Track order backlog and prioritize express orders.
• Distribute materials to lines and staff for smooth workflows.
• Assist with staffing, training, and daily workflow coordination.
• Operate and troubleshoot department equipment as needed.
• Report safety concerns and quality issues to supervisor.
• Suggest improvements to productivity and workflow.
• Maintain a safe, clean production environment.
• Support teamwork and high performance expectations during shifts.

Skills

Training and facilitation

Interpersonal skills

Communication

Active listening

Leadership

Delegation

Prioritization

Multitasking

Production workflow

Problem solving

English proficiency

Bilingual (English/Spanish)

Job description

Position Summary

The Production departments create personalized gifts for our customers. The Assistant Supervisor supports the Department Supervisor in overseeing daily operations within a fast-paced production warehouse environment, helping ensure products are completed consistently, efficiently, and according to established quality and customer service standards. This role provides hands‑on leadership to production staff, monitors workflow and department performance, supports training and staffing needs, and helps maintain a safe, productive, and positive work environment.

Shift: 1st Shift: 6:30 AM – 3:00 PM

Peak season schedule may vary based on business needs.

Duties & Responsibilities

• Monitor daily department efficiency using reports, calculations, administrative data, and production tracking information
• Monitor order backlog and workflow throughout the shift, with particular attention to express and priority orders
• Inspect and distribute picked materials to production lines and personnel
• Guide and assist POCs and production staff to meet required productivity and output levels
• Support the Department Supervisor in coordinating daily workflow, staffing, and production priorities
• Assist with training new and existing team members and making staffing adjustments as needed
• Operate department-specific production equipment as required
• Ensure equipment settings are accurate and appropriate for current production needs
• Perform routine equipment maintenance and assist the production team with diagnosing and resolving basic equipment issues
• Identify and report safety concerns, policy violations, quality issues, and operational concerns to the Department Supervisor
• Provide recommendations to improve productivity, workflow, and department efficiency when appropriate
• Help maintain a clean, organized, and safe production environment
• Promote teamwork, positive morale, accountability, and high-performance expectations
• Demonstrate strong attendance, punctuality, and reliability while reinforcing these expectations within the team
• Perform additional department-specific duties as assigned by the Supervisor

Skills & Qualifications

• Strong training and facilitation skills
• Excellent interpersonal, communication, and active listening skills, including strong verbal expression and comprehension
• Ability to provide direction and support to production staff
• Ability to delegate, prioritize, and multitask effectively in a fast-paced environment
• Understanding of production lines, workflow, and equipment capacities
• Ability to identify opportunities and recommend improvements to productivity and efficiency
• Proficiency with Windows-based computer applications
• Strong organizational skills and ability to maintain a clean and orderly work environment
• Energetic and motivating approach to supporting team performance
• Demonstrates initiative and a willingness to learn and grow with the company
• English reading and speaking proficiency required
• Bilingual English/Spanish preferred