Assistant Supervisor, Rides

SeaWorld; Philadelphia (Philadelphia County); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Free park admission

Discounts on park admission tickets &

Park discounts on food & merchandise

Scholarship opportunities

Exclusive employee events & giveaways

Job summary

Sesame Place, part of SeaWorld Parks & Entertainment, is seeking an Assistant Supervisor for Rides to lead daily operations and deliver memorable guest experiences in a fast-paced park environment. You will train, coach, and mentor Ambassadors, monitor attendance and performance, enforce safety and park policies, and prepare reports.

This role requires strong communication, multitasking, and a passion for customer service, with the ability to work flexible hours, including nights and

Qualifications

• Three months of Park Operations or related leadership experience.
• Ability to obtain CPR certification.
• Must be able to act responsibly with a high attention to safety.
• Must provide flexible, consistent availability (nights, weekends, holidays).
• Able to lift up to 50 lbs and perform physical tasks as required.
• Willing to comply with grooming guidelines and employment standards.

Responsibilities

• Provide Ambassadors with proper training and tools.
• Monitor and track attendance and performance; manage daily break schedules.
• Ensure compliance with Child Labor Laws for breaks, lunches and hours.
• Handle guest service matters promptly per procedures.
• Correct issues and provide positive reinforcement to Ambassadors.
• Conduct equipment and safety checks.
• Assist with opening/closing procedures and tasks completion.
• Enforce park policies and procedures.
• Complete daily and weekly reports.
• Follow park protocol in emergencies.
• Establish a positive professional atmosphere with exemplary guest service.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Communication

Problem-solving

Active listening

Teamwork

Shift flexibility

Safety awareness

Pre/post season setup

Job description

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What you get to do:

As an Assistant Supervisor for Rides, you’ll play a lead role in ensuring positive, memorable guest experiences. You’ll strive to exceed guest expectations while resolving any and all guest situations. This involves training, coaching and mentoring Ambassadors to deliver consistently outstanding performances. You will:

• Provide Ambassadors with proper training and tools

• Monitor and track team member attendance and performance, administer daily team member break schedules

• Ensure compliance of Child Labor Laws with regards to breaks, lunches and hours worked per day

• Handle Guest Service matters in a timely manner according to departmental procedures

• Correct issues and provide positive reinforcement to Ambassadors

• Conduct equipment and safety checks

• Assist with monitoring the area opening and closing procedures and ensure all team members complete tasks within a timely manner

• Enforce department/park policies and procedures

• Complete daily and weekly reports

• Follow Park protocol in emergency situations

• Establish and maintain a positive professional atmosphere which ensures the highest level of team member while supporting and demonstrating exemplary guest service

• Perform other duties as assigned

What it takes to succeed:

• A passion for customer service

• Excellent multi-tasking and time management skills

• Outstanding communication and problem-solving abilities

• Active listener with the ability to anticipate guests’ needs

• Ability to work in a team to promote and ensure a safe and secure environment

• Ability to assist with pre and post season setup and breakdown on a limited basis. This involves both administrative and outside work

• Flexibility to perform varied duties

• Must be able to assist with pre and post season setup and breakdown on a limited basis. This involves both administrative and outside work
  

What else is important:

• Three (3) months of Park Operations or related leadership experience

• Ability to obtain CPR certification

• Must be able to act responsibly with a high attention to safety

• Must be able to lift, push, pull and/or carry up to 50 lbs

• Position engages in extensive walking and standing throughout entire work shift

• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)

• Perform cleaning duties; including use of cleaning chemicals

• Must be willing to comply with all SEA grooming guidelines and employment standards

• Must be able to work indoors and outdoors, in varying weather, to include extreme heat

• Must provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement.

• Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations

• Ability to successfully complete all legal, company and department training requirements within established timelines

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways
  

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.