Assistant Supervisor, Guest Arrival

SeaWorld; Philadelphia (Philadelphia County); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Free park admission

Discounts on park admission tickets

Park discounts on food

Scholarship opportunities

Exclusive employee events

Job summary

Sesame Place is seeking energetic Ambassadors to create memorable guest experiences in a dynamic theme-park setting. You will lead a team, supervise daily operations in areas like parking, ticketing, turnstiles, and check-in, and help maintain a safe, fun environment for guests and staff alike.

The role requires strong communication, leadership experience, and the ability to adapt to outdoor conditions. Availability includes peak seasons and holidays, with a focus on excellent guest service and

Qualifications

• Experience delivering high-quality guest service and maintaining a positive atmosphere.
• Strong communication and public speaking abilities to engage guests and train teams.
• Prior leadership or supervisory experience is highly desirable.
• Ability to adapt in a fast-paced outdoor environment and manage multiple tasks.

Responsibilities

• Lead and inspire a team to deliver excellent guest experiences from arrival.
• Supervise, train, and counsel Ambassadors; oversee opening/closing procedures.
• Track labor, manage daily scheduling and breaks, ensure safety and cleanliness.
• Develop team members through coaching and feedback; ensure policy compliance.
• Report project status to Supervisors and Managers and handle cash procedures.

Skills

Customer service

Public speaking

Leadership experience

Communication

Education

Bachelor’s degree preferred

Tools

MS Office

Job description

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What you get to do:

Help lead and inspire a team to deliver great guest experiences from the get-go. You’ll model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with.

Get ready to help us show our best right when guests first show up! You will supervise, train, and counsel Ambassadors and perform the job duties you’re supervising in Guest Arrival areas such as:

• Parking Lot
• Ticketing
• Turnstiles
• Reservation Check-In Area
• Track labor, including daily scheduling and break management
• Oversee opening and closing procedures
• Maintain a clean and safe environment for all team members, guests, and animals
• Develop team members through training, feedback and coaching
• Ensure compliance with all relevant regulations and policies
• Create and maintain team rotation grid
• Respond to guest and team member needs
• Report project status to Supervisors and Managers
• Ensure strict adherence to all cash handling procedure

What it takes to succeed:

• During peak season, at least 4 days of unrestricted availability with one day being a weekend day, and availability to work holidays
• During the off season, at least 3 days of unrestricted availability with one day being a weekend day, and availability to work holidays
• At least 18 years old
• Valid state driver’s license
• Ability to complete CPR/AED training/certification
• Ability to be certified on all attractions
• Outstanding communication, public speaking, problem solving and interpersonal skills
• Ability to remain calm and professional during challenging situations
• Computer proficiency with MS Office
• Comfortable working outdoors, around water and at heights up to 350 ft.
• Previous cash handling experience and ability to work multiple selling systems
• Ability to train on and use protective gear
• Flexibility in working varied hours
• Related Bachelor’s degree preferred
• Previous leadership experience highly desirable

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways
  

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.