Assistant Supervisor, Entertainment | Part-Time | Sesame Place California

United Parks & Resorts, Inc.; San Diego (CA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

FREE park admission

Discounts on park admission tickets

Park discounts on food/merchandise

Scholarship opportunities

Exclusive employee events and perks

Job summary

Sesame Place in California is seeking Ambassadors to lead daily operations across entertainment groups such as stage, performance, and live media productions. You will coach staff, direct interviews, train ambassadors, write evaluations, and maintain show standards while ensuring safety and guest satisfaction.

Applicants should be 18+, have a HS diploma, and prior theme park or live production experience. The role requires lifting up to 50 lbs and flexible hours, with starting pay at $20.00 per

Qualifications

• High school diploma or equivalent required.
• At least one year of professional or college-level experience in theme park, stage, or live audio.
• At least six months leadership experience preferred.
• Must be able to meet driver’s license requirements and drive as needed.
• Proficiency in theater craft or live media productions is a plus.
• Strong presentation and communication skills; able to train large groups.

Responsibilities

• Coach, mentor, direct, evaluate, and schedule staff.
• Lead interview and orientation process for ambassadors.
• Lead training and development of ambassadors.
• Write evaluations and assist in ambassador development.
• Review annual performance appraisals with ambassadors.
• Maintain safety, cleanliness, and guest service excellence.
• Communicate professionally with ambassadors, vendors and guests.
• Occasionally assist other locations as needed.

Skills

Leadership

Staff coaching

Training

Scheduling

Guest interaction

Communication

Education

High school diploma or equivalent

Tools

Kronos

SAP

Concur

Job description

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors.

What you get to do:

This role will lead all aspects of daily operations within one or more of the following Entertainment Operations work groups (stage, performance operations, costume characters, audio, video, lighting, and stagehands).

• Coach, mentor, direct, evaluate, and schedule staff
• Lead the interview and orientation process of new ambassadors
• Lead training and development of new and existing ambassadors
• Write evaluations and assist in the development of ambassadors
• Review the annual performance appraisal with ambassadors
• Work with show producer and performance operations to maintain show standards
• Maintain area labor and expense budgets
• Produce and maintain accurate documentation
• Maintain a safe work environment and safety requirements
• Maintain cleanliness of all assigned work areas
• Maintain, uphold and respect all ambassador confidentiality and leadership issues
• Ensure excellence in customer service by responding to customer requirements, expectations and needs
• Maintain a positive and flexible attitude
• Model company trainings related to guest interactions and animal areas
• Occasionally may assist other locations and areas throughout the park as needed
• Communicate professionally and effectively with Ambassadors, Vendors and our Guests
• Perform other duties as assigned

What it takes to succeed:

1. At least 18 years of age.
2. High school diploma or equivalent, required.
3. At least one year of professional or college-level experience in one of the following areas: theme park, stage, or live audio, film production, etc., required.
4. At least six months previous experience in leadership related role, preferred.
5. One year of theme park related experience, preferred.
6. Possession of a valid state driver’s license and ability to obtain a company driver’s license.
7. Ability to meet company driving guidelines.
8. Proficient knowledge in one or more areas of theater craft (i.e., dance, performance arts/gymnastics and stage manager, etc.) and/or proficient knowledge in one or more areas of technical theater or live media productions (audio, video, lighting and stagehand).
9. Strong presentation skills including the ability to speak clearly and comfortably in front of large groups and in different environments; including, but not limited to, training classes.
10. Able to positively interact with guests and co-workers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs.
11. Proficient written and verbal communication skills.
12. Have working knowledge of computer-based resources such as Microsoft Office.
13. Working knowledge of park related programs. (i.e. Kronos, SAP, and Concur), preferred.
14. Able to complete assigned projects in a timely and professional manner.
15. Ability to handle multiple tasks and maintain a positive and flexible attitude in an ever-changing and fast-paced work environment.
16. Proficient organization and planning skills.
17. Be able to lift, push, pull and/or carry up to 50 lbs.
18. Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights, if needed.
19. Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing).
20. Be able to work indoors and outdoors, in varying weather, to include extreme heat.
21. Position may be exposed to fumes, dust, odors, and cold/heat temperature extremes.
22. Perform cleaning duties, including use of cleaning chemicals.
23. Be flexible schedules/hours based on business needs, to include opening, mid-, and closing shifts; nights, weekends, and holidays.
24. Be flexible in work locations as placement will depend on business needs and career development opportunities.

Compensation:

• 20.00 USD Hourly Starting Base Pay: 20.00

The perks of the position:

• Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.