Assistant Supervisor, Merchandise

Entertainment Places; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

FREE park admission

Discounts on park tickets

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment is seeking a dedicated Ambassadors Supervisor for our Orlando location. You will lead a team to deliver exceptional guest experiences from the moment guests arrive, ensuring policies, safety, and service standards are met across merchandise locations.

Applicants should have a high school diploma, 18+ years old, and prior assistant supervisor experience at a theme park is preferred.

Qualifications

• High school diploma or equivalent required.
• At least 18 years of age.
• Previous Assistant Supervisor experience at a theme park preferred.
• Strong guest service orientation and public interaction skills.
• Basic math and cash handling skills are essential.
• Ability to work indoors and outdoors in all weather conditions.

Responsibilities

• Lead and inspire a team to deliver great guest experiences from the start.
• Oversee policies, procedures, personnel, sales and merchandise, security and safety of all locations.
• Provide and lead team to deliver superior guest service.
• Respond to guest requirements and needs to ensure satisfaction.
• Monitor labor and inventory to meet goals and maintain safety.

Skills

Guest service

Team leadership

Cash handling

Communication

Math skills

Education

High school diploma or equivalent

Tools

POS systems

Windows OS

Job description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

• You’ll help lead and inspire a team to deliver great guest experiences from the get-go.
• You will oversee the policies and procedures, personnel, sales and merchandise, security and safety of all merchandise locations.
• Provide and lead team to deliver superior guest service
• Ensure excellent customer service by responding to customer requirements, expectations, and needs
• Regularly keeps ambassadors motivated and energized
• Open and close facility in accordance with established procedures
• Follow up on daily operational needs and communicate all facility issues as appropriate
• Troubleshoot and repair lockers, photo equipment, photo booths, haystack dryers and other equipment
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
• Ensure meal and rest periods are provided to ambassadors as required by Company policy
• Successfully monitor labor management for operation (ex: sales goals, labor, line schedule targets, and progress updates to the team throughout the day)
• Monitor stock inventory for facility, to include damage and min/max, and elevate issues to Supervisor
• Monitor safety of ambassadors and merchandise facilities
• Sign off on customer refunds up to $50.00
• Maintain safety and integrity of assigned location; ensures ambassadors follow safety procedures in accordance with established safety guideline and take appropriate action; ensures ambassadors have appropriate PPE for work location
• Oher duties as assigned
• Occasionally assist other locations and areas in the park as needed

What it takes to succeed:

• At least 18 years of age
• High school diploma or equivalent
• Previous Assistant Supervisor experience at a theme park preferred
• Outgoing, able to provide great guest service and interact favorably with public
• Ability to self-motivate as well as motivate ambassadors
• Strong basic math and cash handling skills
• Basic knowledge of computers with ability to work with Windows-based software
• Basic knowledge of financial terms for revenue department
• Able to work indoors and outdoors in all weather conditions; ability to lift 50+ lbs. (preferred)
• Strong written/verbal communication skills
• Able to handle multiple tasks in a fast-paced work environment
• Able to stand, sit and/or walk for prolonged periods of time

The perks of the position:

Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.