Assistant Supervisor – Mentors, Training & Safety Lead

New Haven; Spanish Fork (UT); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Equal employment opportunity

Disability accommodations available

Job summary

New Haven is a residential treatment center in Utah for adolescent girls, located at 2172 E 7200 S, Spanish Fork. The role involves supervising Mentors, coordinating shift operations, and partnering with HR to hire and onboard staff.

You will lead weekly trainings, oversee performance, and ensure safety and crisis protocols are followed in a trauma-informed setting. The position requires 21+ with a high school diploma, a valid driver’s license, and a Utah background check.

Qualifications

• Must be 21+, hold a high school diploma (or equivalent), a valid driver’s license with a clean record, and pass a Utah State background check.
• Willing to commit for a minimum of 8 months and obtain a Food Handler’s Permit before starting.
• Well-versed in company policies, hiring and disciplinary procedures, and Mentor responsibilities.
• Understands student challenges, behavioral disorders, and medication protocols.
• Leads by example with strong teaching, motivational, and team-building skills.
• Works effectively with interdisciplinary teams including therapists and nurses.
• Calm under pressure with strong communication, prioritization, and crisis management skills.

Responsibilities

• Lead with Purpose: Supervise and support Mentors during shifts, recognizing standout performance and fostering a positive team culture.
• Strategic Delegation: Assign responsibilities effectively to ensure smooth, efficient shift operations.
• Talent Onboarding: Partner with HR to identify, hire, and onboard the right candidates for long-term success.
• Thorough Orientation: Guide new hires through a structured, checklist-based on-shift orientation.
• Continuous Development: Facilitate weekly training sessions and provide ongoing coaching to elevate team performance.
• Performance Oversight: Monitor and evaluate staff performance regularly, with formal quarterly reviews.
• Accountability & Discipline: Address performance issues professionally using structured disciplinary protocols.
• Clear Communication: Share key shift updates during handoffs to maintain continuity and transparency.
• Team Representation: Advocate for your shift during interdisciplinary Treatment Team meetings.
• Safety Leadership: Conduct quarterly safety drills and model best practices to maintain a secure environment.

Skills

Leadership

Communication

Crisis management

Team supervision

Interdisciplinary collaboration

Education

High school diploma

Food Handler’s Permit

Job description

New Haven is a residential treatment center in Utah for adolescent girls, located at 2172 E 7200 S, Spanish Fork. The role involves supervising Mentors, coordinating shift operations, and partnering with HR to hire and onboard staff.

You will lead weekly trainings, oversee performance, and ensure safety and crisis protocols are followed in a trauma-informed setting. The position requires 21+ with a high school diploma, a valid driver’s license, and a Utah background check.