Assistant Supervisor, Guest Arrival

SeaWorld; Williamsburg (VA); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

free park admission

Discounts on park tickets for family &

Park discounts on food & merchandise

Scholarship opportunities

Exclusive employee events

Job summary

Busch Gardens in Williamsburg seeks an Assistant Supervisor for Guest Arrival - Trams to lead a team, train ambassadors, and ensure safe, efficient operations. You’ll manage cash handling, coordinate opening/closing, and respond to guest needs with professionalism in a fast-paced park environment.

Requirements include a high school diploma, leadership experience, and strong communication skills. CDL and MS Office knowledge are a plus, with the ability to work varied shifts.

Qualifications

• Leadership experience preferred and ability to coach teams.
• Strong communication and public speaking skills.
• Ability to manage cash handling processes and operate multiple systems.
• Must be able to obtain a company driver’s license and CDL endorsement.

Responsibilities

• Train and coach ambassadors; develop on‑the‑job training.
• Maintain safety, park policies, and cash handling procedures.
• Oversee opening/closing procedures and daily operations.
• Respond to guest needs and ensure high service standards.
• Collaborate with Supervisors on project status and improvements.
• Assist in ride testing and permissions as required.

Skills

Leadership experience

Communication skills

Public speaking

Problem solving

Cash handling

Microsoft Office

Physical stamina

Education

High school diploma or equivalent

CDL with P endorsement and air brakes

Tools

Microsoft Office

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that’s just what its like to work here! As a key member of our team, you’ll play a major role in bringing happiness and excitement to people from around the world. If you’re dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

Assistant Supervisor, Guest Arrival - Trams

What you get to do:

• Ensure a safe environment for all ambassadors, guests, and animals.
• Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching.
• Ensure compliance to all state/federal regulations, park policies, and department procedures.
• Create and maintain a rotation for the teams staffed positions.
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve.
• Respond to guest and ambassador needs.
• Report to Supervisors and Managers regarding the status of projects.
• Oversee completion of daily opening and closing procedures
• Utilize problem solving skills to ensure positive guest resolutions as needed.
• Oversee assigned operating area.
• Ensure strict adherence to all cash handling procedures.
• Perform other miscellaneous tasks as required.

What it takes to succeed:

• High school diploma or equivalent preferred.
• Leadership experience preferred.
• Excellent computer skills, ability to work multiple selling systems preferred.
• Previous cash handling experience preferred.
• Valid state driver’s license and be able to obtain a company driver’s license.
• At least 18 years old.
• Ability to complete provided CPR/AED training/certification.
• Ability to be trained and certified at all attractions.
• Excellent written and verbal communication skills.
• Comfortability speaking in front of large groups of guests and ambassadors.
• Ability to remain calm and professional during challenging situations.
• Working knowledge of all Microsoft Office applications
• Ability to stand and walk for long periods of time.Ability to bend and stoop to assist in cleaning the park.
• Ability to lift 25 pounds and push/pull 50 pounds.
• Ability to able to climb stairs.
• Ability to assist in ride testing by riding all park rides.
• Ability to operate in a cash handling environment.
• Three full days of open availability
• Availability to work varying shifts or hours based on park hours, i.e. flexibility to workdays, nights, weekends, holidays, and until 3:00 a.m. for seasonal events.

Compensation: 13.41

What else is required :

• Class A or B CDL with P endorsement and air brakes
• Knowledge on CDL pre-trip inspection process
• Ability to assist with CDL and DOT compliance regarding medical cards, driver license checks, and DOT required random drug testing.

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways
  

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.