Supervisor, Entertainment | Full-Time | Sesame Place

SeaWorld Parks & Entertainment, Inc.; San Diego (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Voluntary Insurance

Life Insurance

Disability Benefits

Tuition Reimbursement

Dependent and Health Care Flexible Sp.

Employee Assistance Program

Legal Assistance Plan

Job summary

SeaWorld Parks & Entertainment, Inc. is seeking Ambassadors for a project-based production supervisor role in San Diego. You will oversee installation, rehearsal, and operation of shows, while guiding cast and crew and ensuring safety, quality, and show integrity across venues.

You will develop detailed schedules, manage logistic plans, and maintain training protocols. Strong organizational, communication, and teamwork skills are essential for successful guest experiences.

Qualifications

• High School diploma or equivalent; college degree preferred.
• 1+ year theme park experience preferred.
• 1+ year production experience in media (theater/TV/radio/film/arts).
• Event/Stage Manager/Project Management experience preferred.
• Demonstrated ability to lead a team and manage time effectively.
• Strong MS Office skills (Word, PowerPoint, Excel).
• Excellent English verbal and written communication skills.
• Ability to stand/walk for long periods and work a flexible schedule.
• Ability to multitask and maintain guest service excellence.
• Adhere to safety and grooming guidelines and training requirements.

Responsibilities

• Lead daily Entertainment operations.
• Create detailed Cast/ Crew schedules for park operations.
• Input schedules into the management platform with Supervisors.
• Review/approve daily schedules and changes.
• Maintain training protocols and SOPs in assigned venue.
• Track budgets, punch lists, calendars, and timelines.
• Maintain show integrity and safety across venues.

Skills

Leadership

Time management

Communication

MS Office

Flexibility

Teamwork

Safety compliance

Education

High School diploma or equivalent

College degree in theater or related field (preferred)

Tools

Kronos

Scheduling software

Job description

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What You Get To Do

This role is a project-based production supervisor role with duties that oversee the installation, rehearsal, and operation of assigned Entertainment venue/area, including the daily supervision and development of the cast and crew. This role will maintain ongoing and overall safety/quality of shows and events as well as being responsible for the daily operation, maintenance, and show integrity of specific show product and their venues. Also, as a key role in the pre-production phase of projects, this position requires general knowledge of various theatrical disciplines, refined logistical and scheduling abilities, and exceptional time and project management skills.

• In this role, you will also be responsible for:
• Leading all aspects of daily Entertainment operations
• Creating detailed Cast and Crew schedules/line grids for daily park operation, along with Assistant Supervisors
• Inputting Cast and Crew schedules into the team member management digital platform, along with Assistant Supervisors
• Reviewing and approving Cast and Crew daily schedules, and any schedule changes or deviations
• Following and maintaining training protocols and standard operating procedures in your assigned venue/area and collaborating with your manager to update and develop these, as needed.
• Performing administrative responsibilities such as: budget tracking, punch lists, rehearsal schedules, production archives, production calendars & timelines, power point presentations, creative development (depending on the ambassadors’ particular aptitudes), production stage manager responsibilities, assisting with ambassador on-boarding, Kronos, Seeds, work orders, and providing audition support when needed.
• Maintaining SEA quality and integrity for assigned Entertainment product. Assisting in the installation/remounting of new or changing show/performance product while maintaining open, clear, and concise communication with internal and external departments.
• Working with cast and crew to maintain the integrity of the show and maintenance with regards to technical and safety related issues as well as general cleaning. Learning and running technical tracks as applicable.
• Training, supervising, evaluating, coaching, and developing the cast/crew in your assigned venue/area and maintaining ambassador training records.
• Utilizing standard procedures to track and document positive and negative behaviors, administering feedback sessions and evaluations in a timely manner.
• Developing the training and maintenance of safety inspections and procedures for your assigned venue(s)/area(s). This includes, but is not limited to, green tag procedure, injury reduction plans, MSDS sheets, emergency action plans, ambassador injury reports and monthly safety inspections. Consistently practicing safe work habits and reporting unsafe situations to management.
• Acting as the point-of-contact in your respective areas for internal and external departments, as well as outside contractors (i.e. directors, choreographers, construction companies, etc.)
• Performing various tasks for assigned venue(s)/area(s) to include, but not limited to, attending meetings, attending development classes, monitoring team’s schedules and hours, ambassador documentation, updating/maintaining ambassador files, checking/responding to email in a timely manner, creating/maintaining personal & venue calendars and assisting guests when necessary.
• Demonstrating consistent courtesy and professionalism in all work aspects with all ambassadors and guests.
• Supports creative, pre-production, rehearsal, and operation Entertainment offerings, as needed
• Performing other duties as assigned.

What It Takes To Succeed

• A High School diploma or equivalent. College degree in theater or equivalent experience is preferred.
• Minimum one (1) year theme park experience preferred.
• Minimum one (1) year production experience in media which may include theater, television, radio, motion pictures, dance, recording studio or visual arts.
• Special Event/Stage Manager/Project Management experience preferred.
• Demonstrated ability to lead a team and work well with others with strong organizational & time management skills.
• Strong computer skills with an emphasis in Microsoft Office: Word, PowerPoint, and Excel.
• Working knowledge of the English language with excellent verbal and written communication skills.
• Ability to walk and stand for long periods of time in extreme weather conditions. *Must be willing to work a flexible schedule, which includes weekdays, weekends, evenings, and holidays.
• Ability to multitask while maintaining a positive attitude to ensure excellent guest service.
• Comfortable climbing onto platforms and catwalks to perform venue inspections/maintenance checks.
• Ability to work as a team player, communicate and resource with internal and external ambassadors.
• Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting, and reporting of unsafe situations
• Willingness to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
• Ability to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.

Compensation:

$22.75 per hour

Starting Base Pay

22.75

The Perks Of The Position

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.