Assistant Supervisor, Entertainment

Entertainment Places; Philadelphia (Philadelphia County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Free park admission

Discounts on park tickets

Park merchandise discounts

Scholarship opportunities

Exclusive employee events

Job summary

Sesame Place is seeking an Entertainment Assistant Supervisor to bring our theme park to life. You will support the daily operation of the entertainment department, coach performers, and ensure guest safety and satisfaction across shows and interactions.

The role requires leadership in a fast-paced environment, flexibility for nights and weekends, and a commitment to meeting entertainment standards while delivering memorable experiences for guests of all ages.

Qualifications

• Guest-focused service mindset and the ability to de-escalate guest concerns.
• Experience guiding or coaching teams in a fast-paced environment.
• Knowledge of safety procedures and crowd management best practices.

Responsibilities

• Oversee daily operation of the entertainment department, including cleanliness, crowd control and safety.
• Supervise performers; coach, provide feedback, and conduct evaluations.
• Assist supervisors and manage staffing, show schedules, and labor hours.
• Handle guest service matters per department procedures to resolve issues promptly.

Skills

Guest service

Team supervision

Training & coaching

Safety compliance

Job description

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What you get to do:

We are seeking an Entertainment Assistant Supervisor who can bring our in a theme park to life! Vision, creativity, innovation, and an unyielding commitment to excellence are all critical to helping our entertainment department function. You will: Provide exemplary service and ensure Entertainment Standards are met including resolving guest concerns, investigating, and providing recommendations to correct reoccurring guest issues, ensuring all team members are providing the highest level of guest courtesy, recognizing, and rewarding team members who provide exemplary service Assist Entertainment supervisors with overseeing the daily operation of the entertainment department including cleanliness, crowd control and safety Entertainment Assistant Supervisors may be scheduled in a performer and/or costume character roles to cover daily positions as needed Train, evaluate, coach and develop the performers within the entertainment department, administering feedback sessions and evaluations in a timely manner Handle Guest Service matters in a timely manner according to departmental procedures Supervise team members while enforcing and complying with safety procedures and guidelines Complete appropriate paperwork and administer discipline within a timely manner Ensure compliance of Child Labor Laws with regards to breaks, lunches and hours worked per day Manage daily staffing assignments Various tasks for assigned venue/area to include, but not limited to, monitoring team member hours and show schedule, team member documentation, updating/maintaining team member files, checking/responding to email in a timely manner, and assisting guests when necessary Responsible for accurately recording team member labor hours Establish and maintain a positive atmosphere which ensures the highest level of team member while supporting and demonstrating exemplary guest service

What else is important:

• Must be 16 years of age
• Valid driver's license to operate parade floats required
• Minimum of one (1) complete season or equivalent as a performer or equivalent external experience
• No significant performance deficiencies within a 1-year period
• Ability to lift, push, pull and/or carry up to 50 lbs
• Position engages in extensive walking and standing throughout entire work shift
• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
• Perform cleaning duties; including use of cleaning chemicals
• Willingness to comply with all SEA grooming guidelines and employment standards
• Ability to work indoors and outdoors, in varying weather, to include extreme heat
• Flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement
• Consistently practice safe work habits including the use of
• Ability to successfully complete all legal, company and department training requirements within established timelines

The perks of the position:

• Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.