Assistant Supervisor, Guest Arrivals

SeaWorld Parks & Entertainment; Orlando (FL); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Free park admission

Discounts on park tickets

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment in Orlando, FL is seeking a Guest Ambassador to lead a team and deliver exceptional guest experiences from the moment guests arrive. You will model the highest service standards and foster a positive atmosphere for guests and team members alike.

Responsibilities include supervising opening/closing, tracking labor and breaks, ensuring safety, and coaching staff. Candidates should be 18+, hold a valid license, CPR/AED training, and be comfortable around water and at

Qualifications

• Must be at least 18 years old.
• Valid state driver’s license.
• CPR/AED training/certification.
• Ability to be certified on all attractions.
• Outstanding communication, public speaking, problem solving and interpersonal skills.
• Ability to remain calm and professional during challenging situations.
• Comfortable working outdoors, around water and at heights up to 350 ft.
• Previous cash handling experience.
• Flexibility in working varied hours.
• Previous leadership experience highly desirable.

Responsibilities

• Lead and inspire a team to deliver guest experiences from the get-go.
• Model and perform high service standards to foster a positive atmosphere.
• Oversee opening and closing procedures.
• Track labor, scheduling and breaks.
• Maintain a clean and safe environment for all team members, guests, and animals.
• Develop team members through training, feedback and coaching.
• Ensure compliance with regulations and policies.
• Respond to guest and team member needs.
• Report project status to Supervisors and Managers.
• Ensure strict adherence to cash handling procedures.

Skills

Customer service

Public speaking

Interpersonal skills

Problem solving

Communication

MS Office

Cash handling

Flexibility in hours

CPR/AED training

Leadership experience

Education

Related Bachelor's degree preferred

Tools

MS Office Suite

Job description

Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, wed love to have you join our team!

What You Get To Do

Help lead and inspire a team to deliver great guest experiences from the get-go. You'll model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with.

Job Duties

• Parking Lot
• Ticketing
• Turnstiles
• Reservation Check-In Area
• Track labor, including daily scheduling and break management
• Oversee opening and closing procedures
• Maintain a clean and safe environment for all team members, guests, and animals
• Develop team members through training, feedback and coaching
• Ensure compliance with all relevant regulations and policies
• Create and maintain team rotation grid
• Respond to guest and team member needs
• Report project status to Supervisors and Managers
• Ensure strict adherence to all cash handling procedure

What It Takes To Succeed

• During peak season, at least 4 days of unrestricted availability with one day being a weekend day, and availability to work holidays
• During the off season, at least 3 days of unrestricted availability with one day being a weekend day, and availability to work holidays
• At least 18 years old
• Valid state driver's license
• Ability to complete CPR/AED training/certification
• Ability to be certified on all attractions
• Outstanding communication, public speaking, problem solving and interpersonal skills
• Ability to remain calm and professional during challenging situations
• Computer proficiency with MS Office
• Comfortable working outdoors, around water and at heights up to 350 ft.
• Previous cash handling experience and ability to work multiple selling systems
• Ability to train on and use protective gear
• Flexibility in working varied hours
• Related Bachelor's degree preferred
• Previous leadership experience highly desirable

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.