Assistant Studio Manager: Lead Teams & Membership Growth

Perspire Sauna Studio; Charlotte (NC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

Employee discounts

Paid time off

Training & development

Competitive pay

Sales commission opportunities

Free infrared sauna membership

Paid training

Job summary

Perspire Sauna Studio is seeking an Assistant Studio Manager in Charlotte, NC. You will partner with the Studio Manager to drive membership sales, motivate the team, and ensure a smooth operation while delivering an exceptional guest experience.

Responsibilities include training, coaching, and ensuring adherence to SOPs, inventory, and facility standards. Passion for wellness and strong leadership are essential for success in this role.

Qualifications

• Excellent interpersonal and communication skills.
• Results-driven and motivated to meet or exceed sales targets.
• Ability to lead and influence others.
• Calm, helpful approach to customer service and problem resolution.
• No-job-is-too-small attitude.
• Passion for health and wellness.
• Positive attitude and personal accountability.
• Strong collaboration, organization, and prioritization skills.

Responsibilities

• Help implement standard operating procedures and hold Membership Sales Associates and Studio Assistants to daily expectations.
• Assist with training, coaching, and developing team members.
• Serve as liaison between the Studio Manager and team, and communicate updates, offerings, events, and protocols in the Studio Manager's absence.
• Lead by example in membership sales, measured by conversion rate and sales performance.
• Stay visible and engaged with guests, delivering hospitable, consistent, and courteous service.
• Resolve guest complaints and membership issues professionally.
• Educate guests on the science and benefits of IR sauna, chromotherapy, and red light therapy, and the value of membership.
• Ensure front desk systems are followed, including check-ins, phone inquiries, consent forms, tours, delinquent accounts, and new membership agreements (Mindbody experience a plus).
• Handle weekly and monthly inventory purchasing and processing.
• Conduct and document daily and weekly studio inspections to ensure equipment and facility standards are met.

Skills

Leadership

Sales targets

Customer service

Communication

Training & coaching

Team collaboration

Operations management

Availability evenings/weekends

Tools

Mindbody

POS systems

Job description

Perspire Sauna Studio is seeking an Assistant Studio Manager in Charlotte, NC. You will partner with the Studio Manager to drive membership sales, motivate the team, and ensure a smooth operation while delivering an exceptional guest experience.

Responsibilities include training, coaching, and ensuring adherence to SOPs, inventory, and facility standards. Passion for wellness and strong leadership are essential for success in this role.