Assistant Store Team Leader

LH Mercantile, LLC; Illinois; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

401(k) Retirement Savings Plan

Paid Time Off (PTO)

Flexible Spending Program

Weekly Paychecks

Employee Discount

Career Advancement Opportunities

Job summary

LH Mercantile, LLC is seeking a dedicated Assistant Store Team Leader to partner with the Store Team Leader on staffing, onboarding, and cross-training in our Illinois store(s). You will support daily operations, animal care, safety, merchandising, inventory, and customer experience, while training new hires and developing the team with coaching and recognition.

Weekend/evening availability is required for a fast-paced retail environment.

Qualifications

• 2+ years of retail leadership experience
• Strong communication and leadership skills
• Passion for pets and pet care

Responsibilities

• Partner with the Store Team Leader on staffing, onboarding, and cross-training to ensure proper staffing levels.
• Implement daily operational standards (animal care, safety, cleanliness, merchandising, inventory, security) for a consistent neighbor experience.
• Facilitate training and onboarding programs for new hires and current staff to ensure consistency in skills and service delivery across the team.
• Motivate and develop team members through recognition, coaching, and reinforcement of company culture and values.
• Support local community partnerships, events, and brand-building activities to enhance neighbor engagement.

Skills

Leadership

Communication

Retail leadership

Tools

Forklift

Job description

If you have a passion for pets and are looking for a fun, rewarding work environment, come join our Pack!

As a locally owned franchise, we offer the best of both worlds-the structure and resources of a large company combined with the family feel of a neighborhood business. Whether you're fairly new in your career or are an experienced retail professional ready for a new opportunity, you can find a home with us. Learn more at LHmercantile.com.

Benefits of a full-time Assistant Store Team Leader:

• Health, Vision, Dental and Life Insurance
• 401(k) Retirement Savings Plan
• Paid Time Off (PTO)
• Flexible Spending Program
• Weekly Paychecks
• Employee Discount
• Career Advancement Opportunities

What You'll Do:

• Partner with the Store Team Leader (STL) on staffing efforts, including recruiting, onboarding, and cross-training, to ensure the store is adequately resourced.
• Assist the STL in implementing daily operational standards (animal care, safety, cleanliness, merchandising, inventory, and security) to ensure a consistent, high-quality neighbor experience.
• Facilitate training and onboarding programs for new hires and existing staff, ensuring consistency in skills and service delivery across the team.
• Support in motivating and developing team members through recognition, coaching, mentoring, and reinforcement of company culture and values.
• Assist with local community partnerships, events, and brand-building activities to enhance neighbor engagement and loyalty.

What We're Looking For:

• Genuine passion for pets with interest in pet care and nutrition
• Strong communication and leadership skills with attention to detail
• 2+ years of retail experience in a leadership role
• Ability to multitask and thrive in a fast-paced environment
• Flexibility to work a varied schedule including weekends, evenings, and holidays as needed
• Ability to safely operate all store equipment (including forklift)

About LH Mercantile:

LH Mercantile, LLC is a franchisee of Pet Supplies Plus that currently has 16 locations throughout the Chicago suburbs and Northwest Indiana. We offer self-service pet washes and full-service grooming and provide curbside pickup, delivery, and autoship services. We offer a wide selection of food, supplies and accessories for dogs, cats, birds, reptiles, fish and small animals. However, we're mostly proud of our knowledgeable team, who love pets and are eager to help pet parents.

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