Key Team Leader

LH Mercantile, LLC; Orland Park (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Vision, Dental and Life

401(k) Retirement Savings Plan

Paid Time Off (PTO)

Flexible Spending Program

Weekly Paychecks

Employee Discount

Career Advancement Opportunities

Job summary

LH Mercantile, LLC is seeking a Full-Time Key Team Leader to manage daily store operations, uphold high standards of animal care and customer service, and lead a team of retail professionals in a fast-paced environment. The role emphasizes coaching, compliance, and a customer‑first neighbor experience.

As a locally owned franchise of Pet Supplies Plus, the company values growth, community involvement, and a supportive team culture.

Qualifications

• Leadership and strong communication to guide a team
• Attention to detail to ensure standards and accuracy
• Retail experience with potential for growth

Responsibilities

• Serve as manager-on-duty to cover store operations
• Enforce company policies on animal care, safety, cleanliness and security
• Handle signage, price changes and cashier records with accuracy
• Assist in recruiting, onboarding, and coaching team members
• Support marketing efforts and local community events

Skills

Leadership

Communication

Attention to detail

Retail experience

Flexible schedule

Job description

If you have a passion for pets and are looking for a fun, rewarding work environment, come join our Pack!

As a locally owned franchise, we offer the best of both worlds-the structure and resources of a large company combined with the welcoming, family feel of a neighborhood business. Whether you're starting your career or are an experienced retail professional ready for a new opportunity, you can find a home with us. Learn more at LHmercantile.com.

Benefits of a Full-Time Key Team Leader:

• Health, Vision, Dental and Life Insurance
• 401(k) Retirement Savings Plan
• Paid Time Off (PTO)
• Flexible Spending Program
• Weekly Paychecks
• Employee Discount
• Career Advancement Opportunities

What You'll Do:

• Provide management coverage as the manager-on-duty, ensuring smooth operations and adherence to standards when store leaders are offsite.
• Uphold and reinforce company policies and procedures (animal care, safety, cleanliness, and security) to deliver a consistent, high-quality neighbor experience.
• Perform operational tasks such as signage, price changes, and cashier record updates to ensure compliance and accuracy.
• Contribute to recruiting, onboarding, and supporting the development of team members through coaching and daily reinforcement of store expectations.
• Drive social media content, liaison to marketing team, support local events and community outreach.

What We're Looking For:

• Genuine passion for pets and interest in pet care and nutrition
• Strong communication, leadership, and attention-to-detail skills
• 2+ years of retail experience with leadership potential
• Ability to multitask and thrive in a fast-paced environment
• Flexible schedule, including weekends, evenings and holidays

About LH Mercantile:

LH Mercantile, LLC is a franchisee of Pet Supplies Plus that currently has 16 locations throughout the Chicago suburbs and Northwest Indiana. We offer self-service pet washes and full-service grooming and provide curbside pickup, delivery, and autoship services. We offer a wide selection of food, supplies and accessories for dogs, cats, birds, reptiles, fish and small animals. However, we're mostly proud of our knowledgeable team, who love pets and are eager to help pet parents.

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