Assistant Store Manager & Visual Merchandiser – Retail

Tapestry, Inc.; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach, a global fashion house established in New York, seeks an Assistant Store Manager Visual Merchandiser to bring the brand vision to life through compelling visuals and elevated customer service. You will collaborate with Store Manager and Visual leadership to drive sales, operations, and product presentation across the store.

You will lead a team, develop talent, and ensure adherence to visual standards while leveraging omni-channel initiatives and clienteling.

Qualifications

• 5+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
• Strong English language proficiency. (for EU)
• Schedule: Ability to work a flexible schedule including nights, weekends, peak busy season, and high-traffic days.
• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally).

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.
• Lead Execution of Visual Merchandising standards, floor sets, product launches, windows and seasonal presentations.
• Maintain strong Visual presentation and brand standards throughout all areas of the store.
• Partner with Store Manager to connect visual merchandising to sales, traffic product priorities and customer behaviour.
• Coach and Develop the team on Product Knowledge, styling, customer engagement and visual standards.
• Lead by example on sales floor and create an elevated, customer focused enviornment.
• Collaborate with Store and District Leadership on visual initiatives; provide feedback on opportunities.
• Ensure timely execution on floor sets, shipment, replenishment, product placement and visual updates.
• Serve as a key visual resource and brand ambassador for the store and surrounding market.

Skills

Leadership

Customer focus

Communication

Problem solving

Microsoft Office

English proficiency

Tools

Microsoft Office

Retail systems

Clienteling tools

Job description

Coach, a global fashion house established in New York, seeks an Assistant Store Manager Visual Merchandiser to bring the brand vision to life through compelling visuals and elevated customer service. You will collaborate with Store Manager and Visual leadership to drive sales, operations, and product presentation across the store.

You will lead a team, develop talent, and ensure adherence to visual standards while leveraging omni-channel initiatives and clienteling.