Assistant Store Manager - Tyler, TX

James Avery Artisan Jewelry; Tyler (TX); On-site; USD 28,000 - 39,000; Full time

Job summary

James Avery Artisan Jewelry is seeking an Assistant Store Manager for our Broadway Square Mall location in Tyler, TX. This is a full-time hourly management role focused on customer experience, team leadership, and profitable store operations.

You will support the Store Manager in building a visitor-friendly, brand-aligned environment, developing staff, and driving in-store sales growth through effective leadership and engaging service.

Qualifications

• Associate’s degree or equivalent, plus retail experience.
• Demonstrated customer service excellence and relationship building.
• Ability to delegate and provide constructive feedback.
• Strong problem-solving skills and adaptability in a fast-paced environment.
• Excellent organizational and written/verbal communication.
• Capability to build cross-functional partnerships.

Responsibilities

• Support Store Manager to cultivate a positive work environment.
• Assist with recruiting, hiring, and employee training.
• Act as brand ambassador and develop key relationships in-store and in the community.
• Assist with inventory, scheduling, payroll, and store budgeting to increase profitability.
• Lead by example, follow policies, and seek ways to improve efficiency.
• Be the sales leader on the floor and build customer relationships to drive revenue.
• Facilitate training, ensure clean, organized store, and analyze sales KPIs.
• Resolve customer concerns promptly and maintain checkout efficiency.
• Support HR matters in partnership with the Store Manager.
• Collaborate across teams to foster trust and plan events/promotions.

Skills

Customer service

Delegation

Communication

Problem solving

Organizational skills

Cross-functional teamwork

Multi-tasking

Education

Associate’s Degree

Job description

The Assistant Store Manager is responsible for supporting the Store Manager in building James Avery culture, customer experience, brand awareness and store operations. Assists the Store Manager in working with associates to create a customer and product-focused sales culture to drive results and maximum profitability, while ensuring our values are at the forefront of everything we do.

This opportunity is at our Broadway Square Mall location in Tyler, TX.

This is a Full-Time hourly management position.

WHAT YOU WILL DO:

• Works with Retail Store Manager to cultivate a positive uplifting work environment.
• Assists the store manager in recruiting, hiring, and employee training and development.
• Acts as a brand ambassador in the store and in the community; develops and maintains key relationships that will help drive brand awareness, support, and increase store traffic.
• Assists Retail Store Manager w/critical operations such as inventory management, scheduling, payroll, BOPIS, Ship by Store and supply budgets to increase profitability.
• Leads by example, following all processes, procedures, policies, and standards as set forth by the store manager and the company; proactively look for and suggest ways we can streamline, improve, and work more efficiently.
• Acts as the sales leader in the store, maintaining a strong presence on the floor to build strong relationships with customers, support and develop the team, and increase revenue.
• Facilitates knowledge-sharing and training as needed.
• Ensures the store is properly maintained and kept clean and organized to provide a great shopping experience for customers and inspiring workplace for team member.
• Analyzes sales reports and KPIs to determine the needs of the business; In partnership with Store Manager, executes in store business and sales strategies.
• Promotes an inclusive, collaborative approach to problem solving.
• Models, teaches, and promotes the GUEST principles and standards.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, in store service, returns and exchanges, and other applicable operations.
• In partnership with SM, resolves human resources issues in a timely and effective manner.
• Collaborates with team, both departmental and cross functional to build positive working relationships and establish a high level of trust and credibility throughout the organization.
• Assists in developing plans to effectively lead/participate in special events and promotions.
• Consistently demonstrates strong written and verbal communication with attention to detail and a high degree of organization.
• Performs other duties as assigned.

WHAT YOU WILL NEED:

• Associate’s Degree in a related field and two years retail experience; or equivalent combination of education/experience.
• Genuine passion for providing exceptional customer service and developing customer relationships.
• Demonstrated ability to delegate effectively and to deliver performance feedback and guidance with a positive, empowering approach.
• Proven ability to execute with consistent delivery and reprioritize in a fast-paced, ever-changing environment. Strong problem-solving skills and a positive attitude under pressure.
• Exceptional organizational and communication skills.
• A strong ability to build cross-functional partnerships and work collaboratively.
• Must be able to multi-task in a fast-paced environment.