Assistant Store Manager: Severna Park, MD

Costellos Ace; Severna Park (MD); On-site; USD 25,000 - 29,000; Full time

Job summary

Costellos Ace in Severna Park, MD is seeking an Assistant Store Manager to support the Store Manager in daily operations, deliver excellent customer service, and drive sales.

You will lead by example, supervise staff, manage inventory, schedule, and participate in promotions while maintaining store standards. The ideal candidate has 2+ years in retail, a high school diploma (associate preferred), and strong leadership and communication skills.

Qualifications

• High school diploma or equivalent; an associate degree is preferred.
• Minimum of 2 years in a retail environment, preferably in a supervisory or management role.
• Proven track record of achieving sales targets and managing a team effectively.
• Experience in inventory management and operational procedures within a retail setting.

Responsibilities

• Assist the Store Manager in overseeing store operations, including inventory management, staff scheduling, and customer service.
• Ensure the store meets sales targets by implementing effective sales strategies and monitoring performance metrics.
• Provide exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
• Support recruitment, training and development of store staff to ensure a skilled team.
• Maintain store standards by ensuring cleanliness, organization and adherence to policies and procedures.
• Collaborate with the Store Manager to plan and execute promotions and marketing initiatives.
• Monitor stock levels and coordinate with suppliers for timely replenishment.
• Analyze sales data to identify trends and opportunities for growth; provide insights to the Store Manager.
• Foster a positive and inclusive work environment, encouraging teamwork.

Skills

Leadership

Customer service

Retail management software

Microsoft Office

Organizational skills

Communication skills

Sales analysis

Education

High school diploma or equivalent

Tools

Retail management software

MS Office

Job description

Job Details: Location: BHC Severna Park - Severna Park, MD 21146. Salary Range: $18.00 - $21.00 hourly. Travel Percentage: Flexible. Job Category: Management.

Job Purpose

The Assistant Store Manager at Costellos Ace plays a crucial role in supporting the Store Manager in the daily operations of the store. This position is responsible for ensuring excellent customer service, maintaining store standards, and driving sales to meet company goals. The Assistant Store Manager is expected to lead by example, fostering a positive work environment and motivating staff to achieve their best performance.

Key Responsibilities

• Assist the Store Manager in overseeing all aspects of store operations, including inventory management, staff scheduling, and customer service.
• Ensure that the store meets its sales targets by implementing effective sales strategies and monitoring performance metrics.
• Provide exceptional customer service, addressing customer inquiries and resolving issues promptly and professionally.
• Support the recruitment, training, and development of store staff to ensure a skilled and motivated team.
• Maintain store standards by ensuring cleanliness, organization, and adherence to company policies and procedures.
• Collaborate with the Store Manager to plan and execute promotional events and marketing initiatives.
• Monitor stock levels and coordinate with suppliers to ensure timely replenishment of inventory.
• Analyze sales data to identify trends and opportunities for growth, providing insights and recommendations to the Store Manager.
• Foster a positive and inclusive work environment, encouraging teamwork and collaboration among staff members.
• Act as a point of contact in the absence of the Store Manager, ensuring continuity in store operations.

Required Education

• High school diploma or equivalent; an associate degree in business or related field is preferred.

Required Experience

• Minimum of 2 years of experience in a retail environment, preferably in a supervisory or management role.
• Proven track record of achieving sales targets and managing a team effectively.
• Experience in inventory management and operational procedures within a retail setting.

Required Skills and Abilities

• Strong leadership skills with the ability to motivate and develop team members.
• Excellent customer service skills with a focus on enhancing the customer experience.
• Proficient in using retail management software and Microsoft Office Suite.
• Strong organizational and multitasking abilities to manage store operations efficiently.
• Effective communication skills, both verbal and written, to interact with staff and customers.
• Ability to analyze sales data and develop strategies to improve store performance.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.