Assistant Store Manager: Crofton, MD

Costellos Ace; Crofton (MD); On-site; USD 25,000 - 29,000; Full time

Job summary

Costellos Ace is hiring an Assistant Store Manager to support the Store Manager in daily operations and drive sales. You will lead by example and foster a positive work environment, ensuring excellent customer service and adherence to store standards.

The role requires at least 2 years in retail with supervisory experience, strong leadership and communication skills, and flexibility to work varied shifts. Training and development of staff are key components of the position.

Qualifications

• High school diploma required; associate degree preferred.
• 2+ years in retail with supervisory/leadership experience preferred.
• Strong leadership, communication, and customer service skills required.

Responsibilities

• Oversee store operations in partnership with Store Manager, including inventory, staff scheduling, and customer service.
• Help meet sales targets by executing sales strategies and tracking performance metrics.
• Recruit, train, and develop store staff to maintain a skilled team.
• Maintain store standards, cleanliness, organization, and policy compliance.
• Collaborate on promotions and marketing initiatives to drive traffic and sales.
• Monitor stock levels and coordinate with suppliers for timely replenishment.
• Analyze sales data to identify trends and opportunities for growth.

Skills

Leadership

Customer service

Organizational skills

Communication skills

Data analysis

Flexibility

Education

High school diploma

Associates degree preferred

Tools

Retail software

Microsoft Office

Job description

Job Location: BHC Crofton - Crofton , MD 21114

Salary Range: $18.00 - $21.00 Hourly

Travel Percentage: Flexible Travel

Job Category: Management

Job Purpose:

The Assistant Store Manager at Costellos Ace plays a crucial role in supporting the Store Manager in the daily operations of the store. This position is responsible for ensuring excellent customer service, maintaining store standards, and driving sales to meet company goals. The Assistant Store Manager is expected to lead by example, fostering a positive work environment and motivating staff to achieve their best performance.

Key Responsibilities:

• Assist the Store Manager in overseeing all aspects of store operations, including inventory management, staff scheduling, and customer service.
• Ensure that the store meets its sales targets by implementing effective sales strategies and monitoring performance metrics.
• Provide exceptional customer service, addressing customer inquiries and resolving issues promptly and professionally.
• Support the recruitment, training, and development of store staff to ensure a skilled and motivated team.
• Maintain store standards by ensuring cleanliness, organization, and adherence to company policies and procedures.
• Collaborate with the Store Manager to plan and execute promotional events and marketing initiatives.
• Monitor stock levels and coordinate with suppliers to ensure timely replenishment of inventory.
• Analyze sales data to identify trends and opportunities for growth, providing insights and recommendations to the Store Manager.
• Foster a positive and inclusive work environment, encouraging teamwork and collaboration among staff members.
• Act as a point of contact in the absence of the Store Manager, ensuring continuity in store operations.

Qualifications

Required Education:

• High school diploma or equivalent; an associate degree in business or related field is preferred.

Required Experience:

• Minimum of 2 years of experience in a retail environment, preferably in a supervisory or management role.
• Proven track record of achieving sales targets and managing a team effectively.
• Experience in inventory management and operational procedures within a retail setting.

Required Skills and Abilities:

• Strong leadership skills with the ability to motivate and develop team members.
• Excellent customer service skills with a focus on enhancing the customer experience.
• Proficient in using retail management software and Microsoft Office Suite.
• Strong organizational and multitasking abilities to manage store operations efficiently.
• Effective communication skills, both verbal and written, to interact with staff and customers.
• Ability to analyze sales data and develop strategies to improve store performance.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.