Assistant Store Manager - Ritz Carlton

Vail Resorts; Truckee (CA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Free passes for employees

Free ski lessons

Employee discounts

401(k) Retirement Plan

Employee Assistance Program

Excellent training and development

Referral Program

Job summary

Vail Resorts in the United States (California) is seeking a Winter Seasonal Store Supervisor to lead daily operations in our mountain retail stores. This role oversees scheduling, payroll, and performance while ensuring exceptional guest service and product knowledge.

Housing is not provided; this is a full-time seasonal opportunity with potential for extension. The position requires 1–3 years of retail supervision experience, a high school diploma or GED, and strong English communication.

Qualifications

• Experience in retail or store operations is required.
• Strong customer service and communication skills.
• Experience with supervising a small team is preferred.

Responsibilities

• Lead daily operations, monitor performance and budget, including scheduling and payroll.
• Maintain daily records for performance, sales, inventory, and equipment rentals.
• Assist manager in monitoring budgets and payroll.
• Assist in recruiting and maintaining staff.
• Hire and train employees in POS operation, product knowledge, guest service, and loss prevention.
• Provide feedback and direction to the team; recognize and correct performance.
• Maintain product knowledge and respond to customer inquiries and complaints.
• Manage inventory and meet goals.
• Participate in leadership forums to improve store performance and training.
• Other duties including merchandising and rentals.

Skills

Customer service

Leadership

Communication

Retail experience

Education

High School Diploma or GED

Tools

POS system

Job description

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Service is the foundation of everything we stand for at Vail Resorts and our retail employees are no exception to this experience of a lifetime. Responsible for providing high-end customer service and store support, our Rental and Retail Management staff are knowledgeable representatives of our brand and culture inside our stores ready to assist with any of our customers’ questions and provide premium products.

Job Specifications:

• Starting Wage: $25.00 - $32.14 /hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities:

• Lead daily operations, monitoring performance and budget including scheduling and payroll; act as manager-on-duty in the absence of a Store Manager
• Maintain daily store records for performance, sales metrics, inventory control and equipment rentals.
• Assist Store Manager in monitoring and controlling daily operational budgets, including payroll.
• Assist Store Manager in recruiting and maintaining a quality core staff.
• Hire and train employees in POS system operation, product knowledge, guest service, sales techniques and loss prevention policies and procedures.
• Monitor team performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary.
• Maintain up-to-date product knowledge and provide excellent customer service through timely response to customer questions, suggestions, complaints, and recognition.
• Manage inventory control and meet or exceed inventory goals.
• Participate with leadership forums providing feedback and input on store performance, training, and continuous improvement opportunities.
• Other duties as assigned, including specialty areas like merchandising and rentals.

Job Requirements:

• High School Diploma or GED Equivalent; Business area training or education preferred
• 1 year of retail experience with Vail Resorts
• 1-3 years of retail supervisor experience; ski industry preferred.
• Ability to work in a fast-paced retail environment, multitask and manage multiple customers
• Ability to work a flexible schedule including nights, holidays, and weekends
• Must be able to communicate fluently in English

The expected pay range is$25.00 - $32.14 /hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Nearest Major Market: Sacramento
Nearest Secondary Market: Elk Grove