Assistant Manager: Ski & Ride School - Hourly

Vail Resorts; California (MO); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Free employee passes

Employee discounts

401(k) plan

Employee assistance program

Training & development

Referral program

Job summary

Vail Resorts in Truckee, CA is seeking motivated staff for Winter Seasonal 2026/2027. The role emphasizes guest service, staff development, and program implementation across all mountain teams.

You will help recruit coaches, support staff, and coordinate season-long programming with a focus on safety and customer satisfaction. The position requires strong communication, organizational skills, and a willingness to work in varying weather conditions.

Qualifications

• High School Diploma.
• Ability to read/write and communicate in English.
• Minimum 2 years experience working for a Ski and Ride School.
• PSIA/AASI certification (preferred).
• Proficiency with MS Office.
• Exceptional guest service skills.
• Exceptional organizational skills.

Responsibilities

• Hire and recruit Coaching staff.
• Oversee SIS employee re-hire status and paperwork.
• Interview and recruit staff for All Mountain Development Team Marketing.
• Oversee customer service with phone calls/emails.
• Outreach to local schools.
• Foster leadership skills for all staff and provide trainings.
• Develop and implement season-long programming with Teams.
• Coordinate scheduling and staffing for multiple teams.

Job description

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Date: Aug 25, 2026

Location: Truckee, CA, US

Shift Type: Winter Seasonal 2026/2027

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job Summary

Knowledge of Vail RPOS system, excellent communication skills, ability to support staff and maintain integrity in the midst of difficult situations, understand risk management and implement a safe working environment. Ability to educate staff about implementing season long program development, understand the needs of the community, ability to create lasting relationships with parents, athletes and staff, be able to ski and ride in all weather conditions. Understanding of the Outdoor Recreation industry with willingness to learn develop and grow. Ability to learn from mistakes.

Job Specifications

• Starting Wage: $27.00 -$32.14
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Timehours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities

• Hires and recruit Coaching staff
• SIS employee re-hire status and paper work
• Interview and recruit staff for All Mountain Development Team Marketing
• Website program descriptions and products are updated published and working in concert
• Oversee customer service with phone calls/emails
• Outreach to local schools
• Foster leadership skills for all staff so they have the tools to be successful
• Provide trainings throughout the season that align with the Teams methodology
• Open to listening and understanding staff needs
• Ability to utilize staff in a way that supports personal strengths
• Always look to increase opportunities for employee engagement
• Communication/ DRIVN software
• Work with software developers of DRIVN to create a communications software program that will support program needs
• Oversee athlete program development with the Teams Director.
• Design and input programming specific to All Mountain Teams
• Train Coaches, Head Coaches and parents on expectations, teaching plans, evaluations, communication matrix and season long program developmentTeams registration
• Processing credit cards and understanding of Vail RPOS system to run reports
• Manage tuition, refunds, waitlist, inventory of athletes to staff ratio
• Program Development
• Oversee the development and program implementation for 345 athletes
• Schedule staff for 8 Teams programs
• Manage 6 Head Coaches and 50 coaching staff
• Foster future relationship with local schools to grow the mid-week development program
• Understand the Teams athlete pipeline to develop future athletes and lifelong skiers and riders
• Educate parents about Teams program: Hosting orientations, designing handbooks that define clear expectations, supporting staff to lead and handle situations in a way that develop trust from the parents and athletes

Job Requirements

• High School Diploma.
• Ability to read/write and communicate in English.
• A minimum of 2 years experience working for a Ski and Ride School.
• PSIA/AASI certification (preferred).
• Proficiency with MS Office.
• Exceptional guest service skills.
• Exceptional organizational skills.

Preferred skills

• Previous supervisory experience.
• Proficiency with RPOS.
• The ability to communicate in Spanish.

The expected pay range is$27.00 -$32.14. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Nearest Major Market: Sacramento

Nearest Secondary Market: Elk Grove