Assistant Store Manager - Retail Ops & Customer Service

R301US Hibbett Retail, Inc.; Tyler (TX); On-site; USD 15,000 - 21,000; Full time

Job summary

Hibbett I City Gear in Tyler, TX is seeking an Assistant Manager to support Store Manager in day-to-day operations and customer service excellence. The role covers selling, merchandising, and staff supervision to meet store goals.

Responsibilities include staff training, inventory oversight, and ensuring adherence to company policies and visual/operations standards. The position is hourly and non-exempt, with emphasis on exceptional customer service.

Qualifications

• Experience in a retail footwear/apparel environment.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to lead a team and meet profit goals.
• Self-starter with initiative and attention to detail.
• Team player who delivers outstanding customer service.

Responsibilities

• Assist the Store Manager in selling, restocking, merchandising, ordering, and scheduling.
• Take on store responsibility in the Store Manager’s absence.
• Provide guidance to employees and customers across departments.
• Maintain inventory accuracy and monitor sales statistics and expenses.
• Direct staff to ensure department responsibilities and standards are met.
• Promote and sell services and merchandise offered by Hibbett I City Gear.

Skills

Retail experience

Customer service

Interpersonal skills

Team leadership

Communication

Job description

Hibbett I City Gear in Tyler, TX is seeking an Assistant Manager to support Store Manager in day-to-day operations and customer service excellence. The role covers selling, merchandising, and staff supervision to meet store goals.

Responsibilities include staff training, inventory oversight, and ensuring adherence to company policies and visual/operations standards. The position is hourly and non-exempt, with emphasis on exceptional customer service.