Assistant Store Manager: Lead Store Ops & Service

Hibbett, Inc.; Texas; On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett, Inc. is seeking an Assistant Manager in Tyler, Texas. The role supports the Store Manager with daily operations and customer service across all departments, ensuring policies and standards are followed and merchandising is optimized.

The position emphasizes supervising staff, improving store performance, and delivering exceptional customer experiences during peak periods and in routine operations.

Qualifications

• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Self-starter with initiative.
• Strong attention to detail and ability to multitask.
• Team player with passion for outstanding customer service.

Responsibilities

• Assist the Store Manager in controlling store assets and operations.
• Consult with Store Manager on action plans for selling, restocking, merchandising, ordering and scheduling.
• Assume responsibility of the entire store in the Store Manager's absence.
• Oversee recruitment, training and evaluation of store personnel.
• Provide guidance to employees and customers in all departments as needed.
• Monitor inventory, sales statistics and expenses to ensure profitability.
• Direct staff to meet department responsibilities and standards.
• Keep the Store Manager informed about inventory movement and customer trends.
• Maintain high-quality customer service per company manuals.
• Perform general administrative duties and support Store Manager responsibilities.
• Promote and sell services and merchandise offered by the store.

Skills

Customer service

Interpersonal skills

Communication

Team leadership

Initiative

Attention to detail

Multitasking

Job description

Hibbett, Inc. is seeking an Assistant Manager in Tyler, Texas. The role supports the Store Manager with daily operations and customer service across all departments, ensuring policies and standards are followed and merchandising is optimized.

The position emphasizes supervising staff, improving store performance, and delivering exceptional customer experiences during peak periods and in routine operations.