Assistant Store Manager — Retail Ops & Customer Service

R301US Hibbett Retail, Inc.; Mexia (TX); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett I City Gear in Mexia, Texas is seeking an Assistant Manager to support the Store Manager in daily store operations and customer service excellence.

This role requires retail experience, the ability to lead a team, manage inventory, merchandising, purchasing, and scheduling, and a proactive, detail‑oriented approach to achieving store goals.

You will also be trained to assume responsibilities in the Store Manager's absence and uphold all company policies and standards.

Qualifications

• Experience in retail, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to manage a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the Store Manager's absence.
• Assist in recruiting, training, and evaluation of personnel.
• Provide knowledge and guidance to employees and customers across departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to meet department responsibilities and standards; keep management informed.
• Maintain extraordinary customer service per the customer service manual.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Uphold all company policies and procedures and protect assets.

Skills

Customer service

Interpersonal communication

Team leadership

Multitasking

Attention to detail

Sales merchandising

Self-starter

Job description

Hibbett I City Gear in Mexia, Texas is seeking an Assistant Manager to support the Store Manager in daily store operations and customer service excellence.

This role requires retail experience, the ability to lead a team, manage inventory, merchandising, purchasing, and scheduling, and a proactive, detail‑oriented approach to achieving store goals.

You will also be trained to assume responsibilities in the Store Manager's absence and uphold all company policies and standards.