Assistant Store Manager - Retail Ops & Customer Service

Hibbett, Inc.; Cleveland (OH); On-site; USD 17,000 - 24,000; Full time

Job summary

Hibbett I City Gear in Cleveland, OH is seeking an Assistant Manager to support the Store Manager in daily operations and administrative duties. You will help merchandise, restock, schedule, and deliver outstanding customer service.

The role requires knowledge of product areas, supervision in the Store Manager’s absence, and a commitment to policies and store goals. This is a non-exempt, hourly position with standard retail expectations.

Qualifications

• Experience working in a retail environment, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self-starter with initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Team-player with passion for outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Protect the company’s assets and financial information by ensuring internal controls.

Skills

Retail experience

Customer service

Communication skills

Team leadership

Detail-oriented

Fast-paced environment

Job description

Hibbett I City Gear in Cleveland, OH is seeking an Assistant Manager to support the Store Manager in daily operations and administrative duties. You will help merchandise, restock, schedule, and deliver outstanding customer service.

The role requires knowledge of product areas, supervision in the Store Manager’s absence, and a commitment to policies and store goals. This is a non-exempt, hourly position with standard retail expectations.