Assistant Store Manager - Multilingual Sales Leader

O'Reilly Auto Parts; Houlton (ME); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Paid time off

401k from day one

Medical Insurance

Dental Insurance

Vision Insurance

FSA

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. This role will manage the store during the Store Manager's absence and lead the team in servicing customers.

Bilingual candidates are encouraged to apply. You will help set team goals, assist in recruiting, ensure proper staffing, and oversee day-to-day store tasks to meet company standards and drive performance.

Qualifications

• Multilingual capability and Spanish language skills desirable.
• Customer service and leadership mindset essential.

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and execute customer service programs.
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak hours.
• Assist the store manager in setting team member goals, providing feedback, coaching and training.
• Assist in the hiring process by completing recruiting tasks and interviewing candidates.
• Ensure call handling follows company policy and timely processing of orders and transfers.
• Oversee outside purchases and special orders to ensure efficient processing.
• Manage returns, exchanges, refunds, and proper invoicing of merchandise.
• Coordinate Zipline messages and merchandising tasks as assigned.
• Ensure adherence to company policies and scheduling; clocking in/out properly.
• Perform opening/closing duties and secure the store at end of day.
• Maintain store building, parking lot, signage, hardware, and delivery vehicles.
• All other duties as assigned.

Skills

Multilingual

Spanish language

Education

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Job description

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. This role will manage the store during the Store Manager's absence and lead the team in servicing customers.

Bilingual candidates are encouraged to apply. You will help set team goals, assist in recruiting, ensure proper staffing, and oversee day-to-day store tasks to meet company standards and drive performance.