Assistant Store Manager, Miami

KIKO MILANO

Miami (FL)

On-site

USD 52,000 - 65,000

Full time

14 days+

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Job summary

KIKO MILANO seeks an Assistant Store Manager for their Miami location to support daily operations, enhance customer experiences, and lead a cohesive team. The ideal candidate will drive sales, foster a customer-centric culture, and ensure high store standards while being accountable for business success.

Qualifications

2+ years of retail management experience, preferably in cosmetics or beauty.
Sales-driven mindset with a passion for the beauty industry.

Responsibilities

Lead outstanding customer service and maintain strong product knowledge.
Assist in driving sales and executing promotions.

Skills

Leadership

Communication

Customer Service

Sales

Problem Solving

Tools

POS Systems

Microsoft Office Suite

Job description

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This range is provided by KIKO MILANO. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$52,000.00/yr - $65,000.00/yr

The Assistant Store Manager supports the Store Manager in daily operations, team leadership, and enhancing customer experiences. Key responsibilities include building a cohesive team, fostering a customer-centric culture, and ensuring smooth store operations. This role requires proactive problem-solving and attention to detail while collaborating on strategic initiatives to drive business success and growth.

RESPONSIBILITIES

Lead by example to deliver outstanding customer service and maintain strong product knowledge.
Assist in driving sales, meeting revenue targets, and executing promotions to maximize profitability.
Support the team in achieving key performance indicators (KPIs) such as conversion rates, average transaction value, and customer retention.
Ensure a seamless shopping experience by maintaining high store presentation and merchandising standards.
Stay updated with “The Weekly” from the global commercial team to align with product trainings, launches, and merchandising strategies.
Assist in hiring, training, and developing a knowledgeable and motivated sales team.
Provide ongoing coaching and feedback to enhance individual and team performance.
Lead by example, fostering a positive and inclusive work environment.
Assist in scheduling and ensuring proper staffing levels for peak business hours and assist store manager in the payroll process.

Operations & Inventory Management

Ensure store visual standards are adhered.
Oversee daily store operations, including opening and closing procedures.
Assist in managing stock levels, ordering products, and minimizing shrinkage.
Maintain inventory accuracy through regular cycle counts and audits.
Ensure compliance with company policies, health and safety standards, and loss prevention guidelines.

Marketing & Community Engagement

Support in executing in-store events, product launches, and beauty masterclasses as applicable.
Foster relationships with local influencers and customers to build brand loyalty.
Promote the stores loyalty program and increase membership sign-ups.

COMPETENCIES

Business Acumen: Assumes complete responsibility for the success of the business and the attainment of sales targets by making decisions and taking actions that increase the company's value. Embraces accountability for results and sets measurable standards and goals for both themselves and their team.
Leadership Abilities: Capable of aligning and managing team members to achieve objectives that support the business's strategic direction.
Initiative and Responsiveness: Demonstrates the ability to adapt to business needs and act innovatively to enhance results and create new opportunities. Actively identifies necessary actions for success and takes initiative.
Development, Training, and Performance Management Skills: Possesses the ability to identify and recruit talent, delegate responsibilities, and coach staff for their development. Must set clear goals and expectations, monitor progress, and provide specific feedback through effective coaching.
Planning and Organizing: Skilled at accurately assessing urgency and planning accordingly.
Customer Service Orientation: Committed to delivering high-quality service to maximize customer satisfaction.

REQUIREMENTS

2+ years of retail management experience, preferably in cosmetics, beauty, or luxury retail.
Strong leadership and communication skills with the ability to motivate a team.
Sales-driven mindset with a passion for the beauty industry.
Ability to multitask, problem-solve, and adapt to a fast-paced environment.
Proficiency in POS systems and Microsoft Office Suite.
Availability to work a flexible schedule, including evenings, weekends, and holidays.

SKILLS, EXPERIENCE AND OTHER REQUIREMENTS:

Minimum of 1 to 2 years of supervisory experience in the retail sector, overseeing a sales team.
A proven track record in driving sales while delivering outstanding customer service.
Familiarity with store operations, including opening and closing procedures.
Skills in training, planning, and managing performance.
Proficiency in computer applications, including retail point-of-sale software and Microsoft Word, Excel, and Outlook.
Flexibility to work evenings, weekends, and holidays.

Seniority level