RETAIL MANAGER

KIKO MILANO; United States; On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Job summary

A global retail company is looking for an experienced Retail Manager to oversee all U.S. freestanding stores operations. The role involves ensuring excellent sales and service execution, coaching Store Managers, and monitoring operational standards. Benefits include medical insurance, 401(k), and paid leave. Ideal candidates should have strong retail management skills and experience in driving business performance.

Qualifications

• 5+ years of retail management experience in a fast-paced environment.
• Strong communication skills for effective liaison with teams.
• Ability to analyze sales data and derive actionable insights.

Responsibilities

• Oversee daily operations and performance of U.S. stores.
• Implement retail business plans effectively at store level.
• Track and report store KPIs for continuous improvement.
• Ensure compliance with company policies and procedures.

Skills

Retail management

Sales strategy

Operational execution

Team coaching

Job description

This range is provided by KIKO MILANO. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $135,000.00/yr

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The Retail Manager will oversee day-to-day operations and performance across all U.S. freestanding stores. Ensures strong execution in sales, service, and operational standards, while supporting the field teams to deliver business goals.

Responsibilities

Field Leadership

• Leads daily retail operations across stores and ensures smooth execution of all priorities.
• Supports and coaches Store Managers to meet sales and service goals.

Business Execution

• Puts the retail business plan into action at the store level.
• Ensures stores follow company priorities, promotions, and programs consistently.
• Tracks daily, weekly, and monthly KPIs (sales, conversion, UPT, ATV).
• Identifies performance gaps and supports stores with action plans to improve.

Communication & Coordination

• Acts as the main contact between stores and HQ.
• Shares updates, collects feedback, and follows up on open issues.

Program Rollout

• Supports launch and follow-up of new retail programs (loyalty, services, pro membership, events).
• Ensures store teams are trained and prepared for each initiative.

Operations Oversight

• Ensures compliance with all store policies and procedures.
• Monitors store operations, audits, and standards for consistency and quality.
• Helps stores resolve operational and system issues quickly.
• Monitors stock levels, shrink, and tester management.
• Ensures stores complete cycle counts and follow inventory procedures.

Team Coaching & Development

• Provides regular coaching and feedback to Store Managers.
• Works with HR and Training on team performance and development plans.
• Supports recruiting and onboarding for new stores or replacements.
• Ensures stores execute all marketing campaigns, product launches, and visual merchandising updates correctly and on time.
• Provides feedback to HQ on what drives traffic and sales locally.

Store Openings & Projects

• Supports new store openings and renovations by managing timelines, staffing, and setup.
• Coordinates with HQ and vendors for smooth execution.

Business Reporting

• Prepares weekly and monthly business summaries with key results and store insights.
• Flags risks or opportunities to the Executive Director of Retail.

Implementation & Accountability

• Ensures all company decisions and strategies are implemented in stores.
• Holds teams accountable for results and operational excellence.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales, Customer Service, and Management

Industries

Retail, Retail Apparel and Fashion, and Hospitality

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Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Paid maternity leave
• Paid paternity leave