Assistant Store Manager: Leadership & Growth Path

Community Choice Financial Family of Brands; Dickson (TN); On-site; USD 38,970,000 - 52,779,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning & development system

Cross-brand training

Keyholder program

Performance-based advancement

Educational reimbursement

Medical insurance options

401(k) and Roth 401(k) match

Life and AD&D Insurance

Discount marketplace

Paid time off

Casual dress code

Job summary

Check Into Cash in Dickson, TN is seeking an Assistant Store Manager to support customers and lead store operations. You’ll drive account management, outreach, and risk management while advancing leadership skills in a growth-friendly, performance-driven environment.

The role offers on-the-job training, cross-brand opportunities, and a strong benefits package as part of our Total Compensation approach. Candidate must be prepared for a full-time, in-person schedule.

Qualifications

• A high school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, checkcashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing.
• Work to meet Company-set performance standards by leveraging B2B partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Help conduct store audits, create reports, and compile financial data to further ensure compliance.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.

Skills

Customer service

Sales

Leadership

Communication

POS system

Microsoft Office

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Check Into Cash in Dickson, TN is seeking an Assistant Store Manager to support customers and lead store operations. You’ll drive account management, outreach, and risk management while advancing leadership skills in a growth-friendly, performance-driven environment.

The role offers on-the-job training, cross-brand opportunities, and a strong benefits package as part of our Total Compensation approach. Candidate must be prepared for a full-time, in-person schedule.