Assistant Store Manager - Lead Teams & Customer Experience

Bath & Body Works; Norcross (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay access

Health, dental, vision coverage

401k with company match

Tuition reimbursement

Job summary

Bath & Body Works in Norcross, GA is seeking an Assistant Store Manager to partner with the Store Manager in developing outstanding associates, delivering consistent customer experiences, and driving growth across the store.

As a store leader you will recruit, coach, and retain top talent; set performance expectations; manage payroll targets; lead selling actions; and ensure safe, engaging store operations while upholding the brand values.

Qualifications

• Experience delivering sales, customer experience and operational results in a fast-paced retail environment.
• Prior experience in a manager role, preferably in retail.
• Ability to foster a customer-focused selling culture.
• Excellent communication skills and adaptability; capable of coaching in the moment.
• Ability to de-escalate store and customer situations effectively.
• Availability to work peak days and varied evening/weekend/holiday shifts.

Responsibilities

• Attract, hire, develop, inspire and retain top talent.
• Set and reinforce performance expectations and goals for all associates.
• Act as Manager on Duty when scheduled and address customer experience, vendor relations and maintenance issues.
• Collaborate with Sales Leadership to improve results and execute operational plans.
• Implement floorset directions to bring product story to life.
• Manage opening/closing routines, banking, shipments and store directives.
• Provide feedback and coaching to managers and associates.

Skills

Sales leadership

Customer focus

Communication

Coaching

De-escalation

Scheduling

Education

High school diploma, GED or equivalent

Job description

Bath & Body Works in Norcross, GA is seeking an Assistant Store Manager to partner with the Store Manager in developing outstanding associates, delivering consistent customer experiences, and driving growth across the store.

As a store leader you will recruit, coach, and retain top talent; set performance expectations; manage payroll targets; lead selling actions; and ensure safe, engaging store operations while upholding the brand values.