Assistant Store Manager: Lead Team & Store Performance

Rally House; Littleton (CO); On-site; USD 26,174 - 37,195; Full time

Job summary

Rally House is seeking an Assistant Coach to support store performance and team development. You will partner with the Head Coach to attract, hire, onboard, and train staff while coaching performance and maintaining guest-focused service standards.

You will oversee operational standards, visual merchandising, and service execution, ensuring safety, cash handling, and policy compliance. The role includes leading payroll planning, analyzing performance, and driving events to boost store results.

Qualifications

• Minimum 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor's degree preferred.
• Open availability including daytime, nights, weekends, holidays, and local sports events.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Ensure fixture flow and product placement drive sales and ease of shopping.
• Maintain store organization and back-of-house standards.
• Coach Team Captains and Teammates on visual expectations.
• Own service execution and customer experience standards.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up.
• Reinforce consistency of service behaviors across all shifts.
• Support payroll planning and labor optimization.
• Analyze store performance and take action to improve results.
• Lead execution of special events and hot markets.
• Drive daily, weekly, and monthly performance goals.

Skills

Drives for Results

Customer Centric

Action Oriented

Develops Teams

Communicates Effectively

Resilience

Education

Associate or Bachelor's degree preferred

Job description

Rally House is seeking an Assistant Coach to support store performance and team development. You will partner with the Head Coach to attract, hire, onboard, and train staff while coaching performance and maintaining guest-focused service standards.

You will oversee operational standards, visual merchandising, and service execution, ensuring safety, cash handling, and policy compliance. The role includes leading payroll planning, analyzing performance, and driving events to boost store results.