Assistant Store Coach & Team Leader

Rally House; Taylor (MI); On-site; USD 24,796 - 34,440; Full time

Job summary

Rally House is seeking an Assistant Coach to act as the Assistant Store Manager, driving store performance by upholding standards and developing the team. You will support training, coaching, and day‑to‑day operations to maintain a guest‑focused environment.

This role partners with the Head Coach to maximize results across staffing, service, and merchandising. The candidate should have 3+ years in retail, 1+ year in a supervisory role, and a degree is preferred.

Qualifications

• Ability to adapt quickly, problem-solve, and lead through change.
• Effective communication, prioritization, and delegation skills.
• Enthusiastic attitude with a passion for sports and retail.
• Leadership and coaching skills with the ability to develop and motivate teams.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow‑up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader‑on‑duty in the Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Ensure fixture flow and product placement drive sales and ease of shopping.
• Maintain store organization and back‑of‑house standards.
• Coach Team Captains and Teammates on visual expectations.
• Own service execution and customer experience standards.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow‑up.
• Reinforce consistency of service behaviors across all shifts.
• Support payroll planning and labor optimization.
• Analyze store performance and take action to improve results.
• Lead execution of special events and hot markets.
• Drive daily, weekly, and monthly performance goals.

Skills

Adaptability

Problem-solving

Leadership

Coaching

Communication

Store operations

Education

Associates or Bachelor’s degree preferred

Job description

Rally House is seeking an Assistant Coach to act as the Assistant Store Manager, driving store performance by upholding standards and developing the team. You will support training, coaching, and day‑to‑day operations to maintain a guest‑focused environment.

This role partners with the Head Coach to maximize results across staffing, service, and merchandising. The candidate should have 3+ years in retail, 1+ year in a supervisory role, and a degree is preferred.