Assistant Store Manager: Lead Team & Customer Experience

Lids; Portland (OR); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan

Benefits package

Paid time off

Employee discount

Career development

Early wage access

Bonus potential

Job summary

Lids Sports Group is seeking an Assistant Store Manager in Portland, Oregon. This role leads store operations, enhances customer service, and drives sales performance while modeling the Lids brand and ensuring a positive work environment.

You will oversee scheduling, training, merchandising, and daily store activities, report to the Store Manager, and contribute to a collaborative, results-driven team focused on delivering exceptional customer experiences.

Responsibilities

• Act as Manager on duty for scheduling issues and customer complaints.
• Manage store associates through training programs and goal setting.
• Maintain store operations and procedures with adherence to policies.
• Lead selling strategy to achieve KPIs and customer service targets.
• Assist in recruiting and training store personnel.

Skills

People leadership

Customer service

Store operations

Cash handling

Job description

Lids Sports Group is seeking an Assistant Store Manager in Portland, Oregon. This role leads store operations, enhances customer service, and drives sales performance while modeling the Lids brand and ensuring a positive work environment.

You will oversee scheduling, training, merchandising, and daily store activities, report to the Store Manager, and contribute to a collaborative, results-driven team focused on delivering exceptional customer experiences.