Assistant Store Manager - Lead Team & Customer Experience

R555US DTLR, Inc.; Fayetteville (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

DTLR, Inc. is actively seeking an Assistant Store Manager to support the Store Manager in daily operations, drive sales, manage expenses and inventory, and ensure outstanding customer service across our Fayetteville stores.

You will help recruit and train staff, monitor compliance, and implement merchandising standards while working a flexible schedule, including weekends and holidays. This role requires leadership, strong communication, and willingness to travel between district stores.

Qualifications

• Minimum of 1 year in retail management.
• Strong English language communication.
• Ability to stand for extended periods and lift up to 50 lbs.
• Willingness to travel between stores in the district.

Responsibilities

• Responsible for overall quality and performance of the retail store staff.
• Ensures compliance of all company policies and procedures.
• Models effective leadership to gain commitment to store goals and training standards.
• Assist with the recruitment, selection and training and development of store personnel.
• Assist and provide feedback to Store Manager on annual performance evaluations for all store employees.
• Assist with expense management and develops strategies that position stores to perform in accordance with the budget.
• Assist Store Manager with monitoring and identifying issues relevant to loss or inconsistencies in the Store to ensure shrink below company plan.
• Monitors and controls all aspects of operational compliance, safety and business standards.
• Supports the training of all employees in suggested selling and merchandising techniques.
• Ensures company customer service standards are upheld so that each customer receives outstanding service by providing a friendly environment.
• Assists in the completion of accurate and regular merchandise inventory counts.

Skills

Retail management

Leadership

Customer service

Merchandising

Communication skills

Training & development

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

DTLR, Inc. is actively seeking an Assistant Store Manager to support the Store Manager in daily operations, drive sales, manage expenses and inventory, and ensure outstanding customer service across our Fayetteville stores.

You will help recruit and train staff, monitor compliance, and implement merchandising standards while working a flexible schedule, including weekends and holidays. This role requires leadership, strong communication, and willingness to travel between district stores.